Returns/Exchanges. All returns and exchanges for local stores for residents that are delivered through QM must be taken back to QM by the NUC or social worker. Each return must note the resident’s name and which store the return/exchange is for and whether the item is to be returned or exchanged. When an exchange is requested, be specific about what is to be sent as the replacement. E-mail the IVH Resident Finance Purchase Request distribution list details about the return/exchange.
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Sources: Policies & Procedures for New Admissions, Policies & Procedures for New Admissions