RETURN FOR WARRANTY Sample Clauses

RETURN FOR WARRANTY. (a) If you wish to replace a believed defective Product, you will require an RMA number issued by Lynxspring’s technical support team (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇). Lynxspring is under no obligation to accept any Product without an RMA number on the package. (b) If you believe the Product is defective, you must submit a ticket to the technical support team as the first step in the RMA process. Lynxspring requires that the support team troubleshoot all Products before considering an RMA. If you and the support team determine that the best course of action is for Lynxspring to evaluate the hardware, the Product can be returned. You have thirty (30) days to return the unit. Once the product is returned, it will be evaluated by the technical support team. If they determine the product is faulty and covered under the warranty, then you will be given the option to get a replacement device or a refund. If the product is not covered under the warranty as defined in the Lynxspring Limited Warranty Policy, then the device will be returned to the customer or scrapped. No refunds or replacements will be given for units that are not found to be defective or not caused by a product failure. (c) Lynxspring may provide advance replacement units in Lynxspring’s sole discretion upon request by you. If it is determined that an advance replacement unit will be sent, you will be required to provide a credit card or purchase order for the full net price of the replacement unit. Lynxspring will cover the cost of shipping by UPS ground. If faster shipment is required, you must provide your selected shipping carrier’s account number. Advance replacements are invoiced the same day that the new unit ships and invoices due in full. (d) If an advance replacement is ordered, when the replacement unit arrives, you shall re-pack the defective unit in good condition and in the same box in which the replacement unit was shipped with the RMA number displayed. If Lynxspring does not receive the RMA unit along with the RMA number within thirty (30) days from the date of the RMA number being issued, you are not eligible for a credit or replacement device. If the returned unit is tested and is found not to have any defects, then the original product will be returned to the customer and the customer will still be responsible for the cost of the advance replacement.