Common use of Restore Clause in Contracts

Restore. HP-OMS will execute system restore operations to resolve system problems or, at the request of the Customer, restore any subset of files from the backup media. PORTIONS OF THIS AGREEMENT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FROM THE SEC Exhibit A - Service Description HP-OMS RESPONSIBILITIES o Perform requested restores of the server data for recovery defined by the Customer. o Troubleshoot the restore process when an error condition or event is detected - 2nd level. o Escalate recovery problems, if needed, in accordance with the escalation procedures. o Responsibility for the quality and usability of backup data completed after commencement date o Performing a scheduled restore test to verify backup integrity as will be agreed with the Customer o Responsibility for correctly specifying destination of data, which is requested for restore. CUSTOMER RESPONSIBILITIES o Responsibility for correctly specifying destination of data, which is requested for restore, when not accepting HP-OMS recommendations. o Responsibility for the quality and usability of backup data completed prior to the start of this service through HP-OMS.