Response Time Targets. Sumo Logic shall exercise commercially reasonable efforts to provide the Initial Response Time to Errors reported by You in accordance with the priority level. Priority Professional Enterprise Premium P1 1 Hour 1 Hour 0.5 Hour
Appears in 2 contracts
Sources: Service Agreement, Service Agreement
Response Time Targets. Sumo Logic shall exercise commercially reasonable efforts to provide the Initial Response Time to Errors reported by You in accordance with the priority level. Priority Professional Enterprise Premium
P1 1 Hour 1 Hour 0.5 HourHour P2 4 Hours 4 Hours 2 Hours
P3 1 Day 1 Day 6 Hours P4 2 Days 2 Days 1 Day
Appears in 1 contract
Sources: Service Agreement