Response Time Performance Expectations Sample Clauses

Response Time Performance Expectations. (A) City does not limit Franchisee’s flexibility in providing and improving EMS services. Performance that meets or exceeds the response time requirements specified herein is the result of Franchisee’s expertise and methods, and therefore is solely Franchisee’s responsibility. Successful performance of the services shall in part be based on Franchisee’s compliance with the response time requirements set forth herein. (B) Response times are a combination of dispatch, operations and field operations. Therefore, an error in one phase of operations (e.g., CAD dispatch, Deployment Plan, Ambulance maintenance) shall not be the basis for an exception to performance in another phase of operations (e.g., clinical performance or response time performance). (C) Appropriate response time performance is the result of a coordinated effort of total operations and, therefore, is solely the responsibility of Franchisee. An error or failure in one portion of Franchisee’s operation does not excuse performance in other areas of operation. (D) Superior response time performance early in a month is not justification to allow inferior response time performance late in the month. Therefore, Franchisee will use its best effort to minimize variations or fluctuations in response time performance according to time of day, day of the week, or week of the month. (E) Because Franchisee is a provider of Ambulance Services, patients and healthcare facilities rely on Franchisee to provide timely Inter-Facility Ambulance Transport Service and Non-Emergency Ambulance transportation. The downstream cost to these facilities of poor non- Emergency performance is enormous. Therefore, Franchisee will be required to meet or exceed response time criteria for non-Emergency Ambulance responses as well as emergencies. (F) Franchisee shall operate the Ambulance Services system so as to equalize response time performance throughout the various areas of the FSA.