Response Time Penalty Sample Clauses
A Response Time Penalty clause establishes consequences for failing to meet specified response deadlines in a contract. Typically, this clause sets a maximum allowable time for one party to respond to requests, inquiries, or issues, and imposes financial penalties or other remedies if the response is delayed beyond that period. By enforcing timely communication and action, the clause incentivizes promptness and helps prevent project delays or disruptions caused by slow responses.
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Response Time Penalty. “Response time” as defined under Section-3 (definitions) of the Agreement.
27.5.4.1 Should the maximum allowable “response time” for “passenger entrapments” exceed sixty (60) minutes, the Client shall be entitled to a penalty credit equal to ten percent (10%) of one (1) months maintenance charges for the “unit” responsible for the long “passenger entrapment” “response time” and/or,
27.5.4.2 should the maximum allowable “response time” inclusive of Section-
27.5.4.1 exceed one hundred and twenty (120) minutes, the Client shall be entitled to a penalty credit equal to ten percent (10%) of one (1) month’s maintenance charges for the “unit” responsible for the long “response time”.
27.5.4.3 The “response time” penalties shall not apply if the “call-out(s)” emanates from a security risk area after “normal business hours” or remote area where the Contractor does not have a permanent maintenance staff or appointed agent.
Response Time Penalty. Penalties shall be withheld by County from FRALS support funds.
a. Contractor shall be penalized any time Response Time compliance drops below 90% for any calendar month. Response Times for departments with low call volume (less than 100 calls per month) shall be evaluated when the Contractor has responded to 100 calls. Once the 100 call level is exceeded, the number of calls to achieve the 100 call threshold will start over in the next month.
Response Time Penalty. If Provider fails to meet “the standards” set forth below on non-excluded emergency calls Provider may be assessed penalties as follows:
a. Response time of 11 minutes:45 seconds $ 500.00
b. Response time of 12 minutes:45 seconds $1,000.00
c. Response time of 14 minutes:45 seconds $5,000.00 The response time will be measured for calculations and assessment of penalties on a monthly basis. Should Provider fail to meet response times monthly within any area as defined in this Section, prior to any penalty being assesses, Provider shall be afforded opportunity to be heard before the City to show good cause as to why said penalties should not be imposed. If, in the discretion of the City, Provider demonstrates good cause, it shall be in the City’s discretion to waive the penalties. It is the intent of both parties that it shall be sole in the discretion of the City as to whether any penalty is waived and any waiver of penalties by the City shall not constitute a waiver of any other rights that may be granted it per this contract nor shall it waive the Service Area’s rights to terminate this contract for successive failures to meet response times by Provider. It is the intent of all parties hereto that for penalty purposes the response times must be met as stated above on a monthly basis. It is the intent of the parties that should Provider repeatedly fail to adhere to the response time standards stated, it shall constitute grounds for termination of the contract.
Response Time Penalty. If the Service Provider fails to meet the agreed response times, the Service Provider shall be subject to a penalty of [amount] for each hour of delay beyond the agreed response time.