Response Guidelines. The Proponent should outline First Nations partnerships they will use under the Recipient Agreement including names, qualifications and experience in forest management projects consistent with the Program. Include details on how the First Nations partnership will be incorporated into the implementation of Program activities. Related Experience with PwC as Administrator The Program is administered by PwC and as the Administrator, PwC accepts work plan proposals from Recipients, approves projects and budgets, verifies fieldwork and certifies project completion. Funding is advanced to PwC by the Ministry for the completion of this work. PwC, and the successful Proponent (by way of the Recipient Agreement), will be entrusted with the administration of government funds in relation to initiatives that are central to the health of the Province’s natural resources. While entrusting delivery to other parties (such as PwC), the Province maintains mechanisms to achieve an appropriate form and level of accountability. As such, PwC expects that its’ Recipients meet similar accountabilities and be a trusted delivery agent for PwC. Response Guidelines Preference will be given to Proponents that can demonstrate familiarity working directly with PwC and PwC’s business processes. This experience with PwC may have been gained through a variety of BC Government funding programs, including the Land Based Investment Program (“LBIP”), Forests For Tomorrow (“FFT”), the Forest Science Program (“FSP”), the Job Opportunities Program (“JOP”), Forest Enhancement Society of British Columbia (“FESBC”) or the British Columbia Community Forest Association Crown Land Wildfire Risk Reduction Program (“CLWRR”).
Response Guidelines. Mercury agrees to enter into real-time collaboration with Global on Severity 1 and 2 events.
Response Guidelines. The Service Provider will provide services based on the time guidelines provided in Table 2 below. Times and Coverage Table 2 Priority Maintenance Coverage Period of coverage Response Time per Ticket Resolution Time per Ticket Priority R Hardware, Firmware and Software 24x7x365 1 hour + Travelling Time 4 Hours Priority 1 24x7x365 2 hours + Travelling Time 4 Hours Priority 2 7x365 12 hours + Travelling Time 8 hours Priority 3 7x365 24 hours 2 hours
Response Guidelines. Table 1 below outlines Hornbill-NA’s customer support response targets. The initial response is e- mail or telephone acknowledgement by Hornbill customer support of a Problem reported by Customer’s Designated Support Contacts. For the purposes of this Agreement, Problems are assigned a classification at the time of Customer’s initial contact with Hornbill-NA. Problem classifications may be changed based upon new information. Problems are classified according to severity level as indicated below. Table 1: Response Guidelines Priority Problem Description Initial Response Goal Severity 1 (S1) Critical Impact Catastrophic failure of a real time system where all services usually offered by the product are unavailable to all users. To ensure that there is minimal delay in the case of an emergency, Customer should confirm Critical incident level problems with the support desk by telephone as soon as possible, even if any other form of communication is also used to report the incident. 2 business hours Severity 2 (S2) Standard An element of a Hornbill Systems product, which does not affect the core functionality or affects a small proportion of users, is unavailable. An incident where an omission of certain non- essential content or functionality is reported. 4 business hours Severity 3 (S3) Minor Minor impairment of performance that does not affect the core operation of a system. Problems that can be described as being of a cosmetic nature, or are perceived as a minor annoyance. In general, these incidents refer to areas of the system where functionality could be improved, added to, or workarounds suggested. 8 business hours
Response Guidelines. Offers may be submitted electronically, via U.S. mail, private delivery service and/or by personal delivery service to the departmental contact address noted on page 1. If the offer is submitted electronically, the offeror is required to deliver a hard copy of the offer with original signatures within 2 business days of RFO offer submission due date. All pages of Offeror’s response received prior to due date and time will be considered. This RFO and the selected CMAS supplier’s response will be made part of the CDCR/CCHCS Agreement file and may be subject to Public Records Act (PRA) requests per California Government Code (GC) Section 6253. CDCR/CCHCS are not responsible for any non-receipt of any documentation prior to the closing date. CDCR/CCHCS assumes no responsibility if Offeror cannot transmit their response electronically to the department’s e-mail address and/or if the entire response is not received prior to RFO due date. In the event of such delivery, CDCR/CCHCS may consider the offer as non-responsive. Offers submitted in response to this RFO must include all of the following information:
Response Guidelines. The Proponent should outline First Nations partnerships they will use under the Recipient Agreement including names, qualifications and experience in forest management projects consistent with the Program. Include details on how the First Nations partnership will be incorporated into the implementation of Program activities. Related Experience with PwC as Administrator The Program is administered by PwC and as the Administrator, PwC accepts work plan proposals from Recipients, approves projects and budgets, verifies fieldwork and certifies project completion. Funding is advanced to PwC by the Ministry for the completion of this work. PwC, and the successful Proponent (by way of the Recipient Agreement), will be entrusted with the administration of government funds in relation to initiatives that are central to the health of the Province’s natural resources. While entrusting delivery to other parties (such as PwC), the Province maintains mechanisms to achieve an appropriate form and level of accountability. As such, PwC expects that its’ Recipients meet similar accountabilities and be a trusted delivery agent for PwC. Response Guidelines Preference will be given to Proponents that can demonstrate familiarity working directly with PwC and PwC’s business processes. This experience with PwC may have been gained through a variety of BC Government funding programs, including the Land Based Investment Program (“LBIP”), Forests For Tomorrow (“FFT”), the Forest Science Program (“FSP”), the Job Opportunities Program (“JOP”), Forest Enhancement Society of British Columbia (“FESBC”) or the British Columbia Community Forest Association Crown Land Wildfire Risk Reduction Program (“CLWRR”). Submission Requirements – Proponents Approach Financial Management The Recipient will be responsible for managing large forest management contracts (potentially greater than $250,000) and will be responsible for initiating projects with no or partial advances of funding from PwC. Full payment on LBI projects will only be made upon the successful submission of project deliverables and the required information as detailed by PwC at project approval. PwC may institute a system of holdbacks and/or disburse payments to the successful Proponent based on work completed. A predetermined amount of funding will be held by PwC until the project is successfully completed and final deliverables have been verified by PwC. Response Guidelines The Proponent should outline a financial management plan ...
Response Guidelines. The table below outlines Extricity Customer Support's response targets ---------------------------------------------------------------------------------- PRIORITY DESCRIPTION INITIAL RESOLUTION GOAL RESPONSE GOAL ---------------------------------------------------------------------------------- PRIORITY 1 Problems that Immediate One business day after (P1) seriously interrupt (1 hour) Extricity Customer Critical Impact or prevent the Support reproduces the customer from problem performing regular business operations ---------------------------------------------------------------------------------- PRIORITY 2 Major product issues 4 Problem fixes will be (P2) which do not business hours developed and made Serious Impact severely impede available, an acceptable customer operations workaround, a mutually agreed upon action plan or an answer to a question to be provided in two business days ---------------------------------------------------------------------------------- PRIORITY 3 Relatively low 1 Problem fixes are (P3) impact -- product business day candidates for a future Moderate Impact problems or issues product release, an acceptable workaround, a mutually agreed upon action plan or an answer to a question to be provided in five business days ---------------------------------------------------------------------------------- PRIORITY 4 Minor product 1 Problem fixes are (P4) problems or issues business week candidates for a future Low Impact having no product release, an operational impact acceptable workaround, on the customer an action plan or an (i.e., customer answer to a question to requests for be provided in a timely information, fashion considering the cosmetic problem documentation, etc.) ---------------------------------------------------------------------------------- Extricity Software 41 Proprietary and Confidential 42 SEC Exhibit 10.44 EXHIBIT G - ASPENTECH DIRECT COMPETITORS [redact]
Response Guidelines. This RFO, including all exhibits, Offeror’s response, and IT-MSA Agreement will be made part of the CCHCS IT ordering department’s purchase documents and/or procurement contract file. Submission of Offers The complete Offer Submission must be emailed to Xxxxxxx.Xxxxxxxxxxx@xxxx.xx.xxx. The email subject must begin with “Response to SD20-00041”. If attachments are too large for a single email then you may split the response into multiple emails.
