Common use of Response and Resolution Goals Clause in Contracts

Response and Resolution Goals.  “Business Hours” 8am-6pm CST, Monday thru Friday, except regional public holidays for non-severity 1 cases. For all severity 1 cases: 7 days a week at 24 hours a day coverage.

Appears in 1 contract

Sources: Software as a Service Agreement

Response and Resolution Goals. “Business Hours” 8am-6pm CST, Monday thru Friday, except regional public holidays for non-severity 1 cases. For all severity 1 cases: 7 days a week at 24 hours a day coverage.

Appears in 1 contract

Sources: End User Software License and Support Agreement