Resolving Client Problems Clause Samples

Resolving Client Problems. The Contractor and its subcontractors must develop and implement a process by which clients may present grievances about the operation and management of the program and services received. When developing grievance policy and procedure the following must be included: a. Contractors must inform the client of the right to grieve and must assist the client with the grievance process. b. Client grievances must be addressed in a timely manner. c. Client problems and issues must be tracked to identify potential trends. d. Contractors must incorporate findings and feedback into a plan to identify and correct future problems. e. The Contractor must include in the grievance process, contact information for the Bureau of Women’s and Children’s Health Program Manager and cooperate in the resolution of any client problems brought to the attention of the BWCH.