Common use of Resolve Clause in Contracts

Resolve. 1. Severity Level One through Four - SERVICE ARs - A permanent solution for Severity Level One through Four ARs by means of either a documented work-around or via a maintenance release shall be provided to Customer within [...***...]. Resolution time will be validated quarterly through the use of the Service Performance Report (SPR). 2. Severity Level One through Four - Software Design Changes - A permanent solution for Severity Level One through Four Defect ARs requiring a Software design change shall be * Confidential Treatment Requested provided to Customer within [...***...] days. Resolution time will be validated quarterly, through the use of the Service Performance Report (SPR). 3. Severity Level One through Four - Hardware Design Changes - A permanent solution for Severity Level One through Four requiring a hardware design change will be provided according to standard customer agreements on product change notices.