Resolution Time. Resolution Time shall be calculated for each Incident occurring in a calendar month as the amount of time required for Company to Resolve each such Incident as determined by Saint Luke’s. Company shall track and report monthly to Saint Luke’s each P1, and P2 Incident and the time required to Resolve each such Incident. The Resolution Time Service Level is set forth on the Service Level Matrix attached hereto as Schedule 1.
Appears in 8 contracts
Samples: Master Purchasing Agreement, Master Purchasing Agreement, Master Purchasing Agreement
