Resolution Target Time Clause Samples

Resolution Target Time. The severity level of the fault will have an impact on the resolution target time in hours as defined below. Where the fault is caused by a fibre break the target repair time is 18 hours. SeverityLevel Hours for Fibre Hours for Copper Priority 1 4 5 Priority 2 12 12 Priority 3 24 24 Priority 4 48 48 Time is measured in terms of clocked hours as defined below Start time – Fast-Track Telecom acknowledgement of