Common use of Resolution Goals Clause in Contracts

Resolution Goals. The following goals are established for resolution of Critical and High incidents: • An incident reported as Critical shall be resolved within twenty-four (24) hours • An incident reported as High shall be resolved within seventy-two (72) hours

Resolution Goals. The following goals are established for resolution of Critical and High incidents: •  An incident reported as Critical shall be resolved within twenty-four (24) hours •  An incident reported as High shall be resolved within seventy-two (72) hours