Required Initial Report Clause Samples

Required Initial Report topics may already be recorded with the FA Case as an ongoing part of Case Investigation and Fault Duplication. Supplier must include the following information in the Initial Report: · “Problem Description,” which should include: A detailed description of the problem reported by the Customer; this description may already have been entered with the FA Case when it was opened. If the original problem description is unclear or incomplete, the Case Owner will author a summary of the problem description in the Initial Report. · “Case Details,” which should include: · Details of the FA Case, including FA Case number, Product identification information (“PID”), confirmed serial numbers of Products, etc. · “Fault Duplication Plan,” which should include: · Details of the testing method that will be used to reproduce the failure, and instructions on how the failure will be reproduced. · “Fault Duplication Results,” which should include: · Details of the Fault Duplication findings. · “Explanation of Impact,” which should include: · Description of indicative failure’s impact on Customer operations and/or field. · References to previous reported like failures. · Reference to any trend information indicating the failure may reoccur. · Instructions on what action can be taken in the event this failure reoccurs. · Instructions on a work-around procedure or prevention action available for the Customer.