Common use of Requesting Assistance Clause in Contracts

Requesting Assistance. Assistance for any aspect of service provided by Campus Technologies may be obtained by contacting the CT HELP Desk. Assistance may be obtained in the following manner:  Via Phone: The HELP Desk may be reached by dialing (▇▇▇) ▇▇▇-▇▇▇▇. Help Desk hours are from 8:00 AM to 12:00 PM and 1:00 PM to 4:00 PM Monday through Friday. The HELP Desk is not staffed on weekends or designated university holidays. If all technicians are unavailable, your call will be directed to Voicemail.  Via Email: Non-emergency calls may be sent to the HELP Desk by Email to: ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. Calls placed via Email will be responded to by the next business day.  Via Voicemail: During regular business hours when all available technicians are busy, or at other times, the HELP ▇▇▇▇ is answered by Voicemail. Tickets are created by the HELP Desk, and your building technician will return your call during normal business hours. Calls received outside of regular business hours will be addressed the next business day. Assistance for student’s network connectivity problems are handled through the TechConnect Carry-in Center. This center is a service of Residence Life, not the Campus Technologies Division. For services other than network connectivity, viruses, or spyware, students will be required to make arrangements for repair with an off-campus provider. Any calls for student personal computing support placed to the CT Help Desk will be transferred to TechConnect Carry-in Center. The TechConnect Carry-in Center is staffed by one fulltime technician and student technicians. Assistance is requested by calling ▇▇▇-▇▇▇▇ and leaving a voice mail message. If the requestor has left proper information, including return phone number and time(s) when they may be contacted, their call will be returned within one business day. During the first few weeks of semester startup, additional time should be anticipated, due to high call volumes. TechConnect Carry-in Center is staffed by trained student technicians who work 7-10 hours per week, mostly nights and weekends and one fulltime professional. Calls are typically handled on a first-come, first-served basis. Students requesting service who do not provide complete information, do not return scheduling calls or are not available at the time mutually agreed upon for assistance will be moved to the bottom of the priority list. All attempts to return calls or provide service are logged, and 3 repeated failures to respond will result in service call cancellation. After the initial call, a resident student may bring their PC to the Carry-in Center for diagnosis and triage problem isolation. The Carry-in Center is located in Pinecrest 115, near the Residence Life main office.