Requesting Appropriate Interpreters Clause Samples
Requesting Appropriate Interpreters. (1) The Authorized Requester is encouraged to take the following factors into consideration when evaluating the suitability of a particular interpreter for a particular appointment;
(a) Communication style and preference for the customer(s);
(b) Number of the Deaf, Hard of Hearing, Deaf-Blind Customer(s) involved in the appointment;
(c) Nature of the Appointment, and Interpreter’s knowledge and experience in similar settings;
(d) Any circumstances which might affect (or appear to affect) the interpreter’s objectivity, including but not limited, to conflict of interest and prior personal relationship and/or business dealings with parties involved in the appointment.
(2) The Authorized Requester and Contractor must make diligent effort to use the customer’s preferred interpreters. Where that option is not available, the Contractor shall appropriately match the Interpreter’s experience, a skill with the Customer’s preferred communication.
(3) The Authorized Requester and Contractor must not use Family Members or Interpreters not approved by ODHH to provide services under this contract.
(4) The Contractor must check the availability of the requested Interpreter(s), as indicated on DSHS form 17-123a Request for Sign Language Interpreter (▇▇▇▇://▇▇▇.▇▇▇▇.▇▇.▇▇▇/pdf/ms/forms/17_123a.pdf). If the specific Interpreter(s) requested is unavailable, the Contractor must inform the Requester.
(5) The Requester reserves the right to reject any or all of the Interpreters selected by the Contractor as unacceptable within 24 hours of receiving the information.
Requesting Appropriate Interpreters. (1) The Requester must consult with the Customer on his/her communication needs and come to an agreement on his/her Interpreter preferences. The expressed needs and preferences shall be indicated on DSHS form 17-123a Request for Sign Language Interpreter.
(2) Authorized Requesters requesting Interpreter services through this contract reserve the right to determine if the Interpreter(s) meet the needs of any Appointment. This determination will be based on review of many factors, including, but not limited to:
(a) Number of the deaf, hard of hearing, deaf-blind Customer(s);
(b) Expressed communication needs & preferences of the Customer(s);
(c) Length of the Appointment;
(d) Type/setting of Appointment;
(e) Certification level of Interpreters.
(3) The Requester and Contractor must make diligent effort to appropriately match the Interpreter’s certification, experience, and preferences with the Customer’s preferred communication needs, Appointment setting, and other information as indicated on DSHS form 17-123a Request for Sign Language Interpreter. The Requester/Contractor must not use Family Members or Interpreters not approved by ODHH to provide Interpreter services under this contract.
(4) To assign appropriate Interpreters for Appointments, the Authorized Requester and Contractor shall use ODHH “Guidelines – Matching Qualified Interpreter with Appointment Setting” to match the Interpreter’s certification with the Customer’s preferred communication needs and Appointment setting.
(5) The Contractor must check the requested Interpreter(s) availability, as indicated on DSHS form 17-123a Request for Sign Language Interpreter. If the specific Interpreter(s) requested is unavailable, the Contractor must inform the Requester of the Interpreter(s)’s unavailability.
(6) The Requester reserves the right to reject any or all of the Interpreters selected by the Contractor as unacceptable.
Requesting Appropriate Interpreters. (1) The Requester must consult with the Customer on his/her communication needs and come to an agreement on his/her Interpreter preferences. The expressed needs and preferences shall be indicated on DSHS form 17-123a Request for Sign Language Interpreter.
(2) Authorized Requesters requesting Interpreter services through this contract reserve the right to determine if the Interpreter(s) meet the needs of any Appointment. This determination will be based on review of many factors, including, but not limited to:
(a) Number of the Deaf, Hard of Hearing, Deaf-Blind Customer(s);
(b) Expressed communication needs & preferences of the Customer(s);
(c) Length of the Appointment;
(d) Type/setting of Appointment;