Common use of Request Management Clause in Contracts

Request Management. Requests to move, add, or change service shall be handled as follows: 1. New Service(s) Customers seeking to use the service or deploy optional services outlined herein must: a) Submit a request via email to ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ with their request for hosting service 2. Service Modifications To increase, decrease, or alter existing service, the Customer must: a) Submit a request via email to ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ ○ Service modifications include increasing or decreasing quantity of units, relocation of service. ○ DoIT will log the request and assign it to the appropriate team for fulfillment. ○ Requests that involve increases to costs will result in billing changes to the agencies which will require a Statement of Work and fund certification to make the change.

Request Management. Requests to move, add, or change service shall be handled as follows: 1. New Service(s) Customers Entities seeking to use utilize the service or deploy optional services outlined herein must: a) Submit a request via email to ▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ with their explaining the business needs or challenges. ○ DoIT will evaluate the request for hosting serviceto ensure that the service meets the entity’s business needs. 2. Service Modifications To increase, decrease, or alter existing service, the Customer must: a) Submit a request via email ServiceNow Request to ▇▇▇▇the DoIT Service Desk.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ ○ Service modifications include increasing or decreasing quantity of units, relocation of service. ○ b) DoIT will log the request and assign it to the appropriate team for fulfillment. ○ . c) Requests that involve increases to costs will result in billing changes to the agencies which will require a Statement of Work and fund certification to make the change.