Request Fulfillment Clause Samples
Request Fulfillment. A service request is an expressed need from a client for service that is not due to a disruption. The goal of request fulfillment is to establish and respond to the client need for service with both accuracy and efficiency. A service request generally falls into two types:
Request Fulfillment. This measure evaluates the resolution of Service Request tickets against the Service Levels based on Severity Level or scheduled date. When using the Severity Level to measure resolution, it is measured from the time the ticket is opened to the time it is closed. When using the scheduled date to measure resolution, it is measured by whether the scheduled date is met or not. Upon the Amendment No 7 Effective Date, Service Request tickets relating to the EUS tower shall not apply to the calculation of this Service Level. Upon the AHS Commencement Date, Service Request tickets related to the Application Hosting Tower shall not apply to the calculation of this Service Level.
Request Fulfillment. End User Services