Request acceptance. Every service request will be evaluated against a set of criteria to determine if it will be accepted by the CAMSS Team. This criteria will take into consideration both the submitter of the specification and the submitted specification itself. If a service request is made by an individual representing the interests of an organization, this individual will be considered an agent acting on behalf of that organization. In this case the characteristics taken into consideration for the evaluation of the service request regarding the submitter will be the ones of the organization. Regarding the specification, it will be evaluated against the criteria grouped under the section ‘’Relevance’’ of the CAMSS Tools. In case the evaluation of the service request (submitter and technical specification) results in the acceptance of the service request by the CAMSS Team, the submitter will receive this evaluation in the shape of the CAMSSaaS Service Request Acceptance Form. This document will be composed of a set of scores that will reflect the degree of compliance of the service request with the criteria against which it has been evaluated. In case the evaluation of the service request (submitter and technical specification) results in the rejection of the service request by the CAMSS Team, the submitter will be notified of the service request not being compliant with our criteria.
Appears in 1 contract
Sources: Service Level Agreement
Request acceptance. Every service request will be evaluated against a set of criteria to determine if it will be accepted by the CAMSS Team. This These criteria will take into consideration both the submitter of the specification and the submitted specification itself. If a service request is made by an individual representing the interests of an organization, this individual will be considered an agent acting on behalf of that organization. In this case case, the characteristics taken into consideration for the evaluation of the service request regarding the submitter will be the ones of the organization. Regarding the specification, it will be evaluated against the criteria grouped under the section ‘’Relevance’’ of the CAMSS Tools. In case the evaluation of the service request (submitter and technical specification) results in the acceptance of the service request by the CAMSS Team, the submitter will receive this evaluation in the shape of the CAMSSaaS Service Request Acceptance Form. This document will be composed of a set of scores that will reflect the degree of compliance of the service request with the criteria against which it has been evaluated. In case the evaluation of the service request (submitter and technical specification) results in the rejection of the service request by the CAMSS Team, the submitter will be notified of the service request not being compliant with our criteria.
Appears in 1 contract
Sources: Service Level Agreement