Common use of Reproducing Errors; Remote Access Clause in Contracts

Reproducing Errors; Remote Access. For each Support Ticket, ▇▇▇▇▇▇▇ will use commercially reasonable efforts to reproduce the Error so that the results can be analyzed. In order to reproduce the Error in the most timely and efficient manner, Customer will provide VPN remote access or similar level internet-based access to the System. In the absence of remote access, the time necessary to resolve an Error will increase significantly, and additional fees may apply. Additionally, certain Support services described herein may not be available to Customer if Customer does not provide such remote access.

Reproducing Errors; Remote Access. For each Support Ticket, ▇▇▇▇▇▇▇ will use commercially reasonable efforts to reproduce the Error so that the results can be analyzed. In order to reproduce the Error in the most timely and efficient manner, Customer will shall provide VPN remote access or similar level internet-based access to the SystemCustomer’s computer systems and network. ▇▇▇▇▇▇▇ will comply with Customer remote access guidelines. In the absence of remote access, the time necessary to resolve an Error will increase significantly, and additional fees may apply. Additionally, certain Support services described herein may not be available to Customer if Customer does not provide such remote access.