Reporting an Issue. Customer may report an Issue through the Wazuh Support Portal, via email. When reporting an Issue, Customer will include a detailed description of the Issue. Customer will report each Issue encountered by Customer separately. Critical Issues may be reported by phone.
Appears in 4 contracts
Sources: Wazuh Cloud Terms, Wazuh Cloud Terms, Wazuh Cloud Terms
Reporting an Issue. Customer may report an Issue through the Wazuh Support Portal, via email. When reporting an Issue, Customer will include a detailed description of the Issue. Customer will report each Issue encountered by Customer separately. Critical Issues may be reported by phone.
Appears in 1 contract
Sources: Service Level Agreement
Reporting an Issue. Customer may report an Issue through the Wazuh Support Portal, via email. When reporting an Issue, Customer will include a detailed description of the Issue. Customer will report each Issue encountered by Customer separately. Critical Priority 1 (Critical) Issues which may be reported escalated by phonephone after creation.
Appears in 1 contract
Sources: Wazuh Cloud Terms