Replacement Guidelines. Planar’s Video Wall products are designed to be easily serviceable by the customer. The majority of parts in each Video Wall product are built as modules that can be replaced quickly; these modules are called Field Replaceable Units (FRUs). It is often easier and more cost effective for customers to replace modules than to send the entire display back to Planar’s factory for repair. If the issue cannot be resolved with a part replacement, Planar will replace the product with a similar new or like new product. In the event of a product defect, please follow the warranty replacement procedure below:
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Sources: Standard Limited Warranty, Standard Limited Warranty