Repair Process. In order to avail itself of this Limited Warranty, and as a condition precedent thereto, end user must: 1. Obtain a return material authorization ("RMA") from ▇▇▇▇▇, which will include an RMA number that must be prominently displayed on the outside of the shipping container. Returns without an RMA number must be rejected by ▇▇▇▇▇ and immediately returned to end user, freight collect. 2. Ship the items being returned to ▇▇▇▇▇, freight prepaid, together with a written description of the claimed defect. 3. Pack the items being returned in the original packing carton or equivalent. Damage in transit is end users responsibility and may be cause to void the warranty claim.
Appears in 2 contracts
Sources: Customer Care Agreement, Depot Customer Care Agreement