Remote MS Subscription Unit Sample Clauses

Remote MS Subscription Unit. Purchase for this option is on a subscription unit basis and each subscription unit for this option is up to a maximum of 8 hours per month for twelve (12) contiguous months (“Remote MS Term”), which is equivalent to Customer having the right to receive up to the maximum of 2 hours a week (“Weekly Remote MS Hours”) and for no more than 40 hours per month for Remote MS (“Monthly Remote MS Hours”) from eGain during the applicable Remote MS Term. Customer must purchase no less than 1 subscription unit for this option. Any travel and other expenses incurred by eGain’s Remote MS personnel in performing any Remote MS for Customer shall be separately reimbursed by Customer. Customer will be automatically charged an additional subscription unit for requesting or Customer using any Remote MS exceeding the subscription unit(s) purchased by Customer.