Remote Managed Services Subscription Unit Sample Clauses

Remote Managed Services Subscription Unit. Purchase for this option is on a subscription unit basis and each subscription unit for this option is up to a maximum of 8 hours per month for twelve (12) contiguous months (“Remote Managed Services Term”), which is equivalent to Customer having the right to receive up to the maximum of 2 hours a week (“Weekly Remote Managed Services Hours”) and for no more than 8 hours per month for Remote Managed Services (“Monthly Remote Managed Services Hours”) from eGain during the applicable Remote Managed Services Term. Customer must purchase no less than 1 subscription unit for this option. Any travel and other expenses incurred by eGain’s Remote Managed Services personnel in performing any Remote Managed Services for Customer shall be separately reimbursed by Customer. Customer will be automatically charged an additional subscription unit for requesting or Customer using any Remote Managed Services exceeding the subscription unit(s) purchased by Customer.