Remote assistance. Issue resolution relying on a representative from Edovo/Legacy to utilize non-physical means of resolution such as remote login, remote desktop, VPN On-Site Assistance: Issue resolution requiring a representative from Edovo/Legacy to be physically on customer premises or service locations.
Appears in 1 contract
Sources: Jail Inmate Services Program (Jisp)
Remote assistance. Issue resolution relying on a representative from Edovo/Legacy to utilize non-physical means of resolution such as remote login, remote desktop, VPN services, or phone-based troubleshooting. On-Site Assistance: Issue resolution requiring a representative from Edovo/Legacy to be physically on customer premises or service locations.. Company Responsibilities Support / Maintenance:
Appears in 1 contract
Sources: Service Contract