Remote Administration Clause Samples
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Remote Administration. The ability to administer the Wireless Access Point remotely must be disabled from the public WAN port (i.e., Internet).
Remote Administration. The remote administration of the hardware firewall, by the approved vendor established by the agent, is allowed provided it is accomplished via controls established in section 1.3.1 of this Exhibit.
Remote Administration. The ability to remotely take control of a customer's desktop system to fix a problem via a software package or through the operating system. Resolution – The complete and satisfactory performance of the customer’s service request as determined by the customer. In most cases it will involve hardware/software/network/equipment being returned to working status. This may involve the use of workarounds and/or may not be resolved due to manufacturing problems in the software (e.g. bugs, agency waiting on new releases) and the customer is willing to close the event. This excludes processing time for support from external sources including other help desks and outside vendors.