Common use of REMEDIES IN THE EVENT OF INADEQUATE PERFORMANCE Clause in Contracts

REMEDIES IN THE EVENT OF INADEQUATE PERFORMANCE. 7.5.1 Where a complaint is received about the standard of Services or about the manner in which any Services have been supplied or work has been performed or about the materials or procedures used or about any other matter connected with the performance of the Service Provider’s obligations under the Contract, then the Customer shall take all reasonable steps to ascertain whether the complaint is valid. If the Customer so decides, it may uphold the complaint, or take further action in accordance with Clause 9.2 (Termination on Default) of the Contract.

REMEDIES IN THE EVENT OF INADEQUATE PERFORMANCE. 7.5.1 54.1 Where a complaint is received or a problem indicated in any Customer Satisfaction Survey about the standard of Services or about the manner in which way any Services have been supplied delivered or work has been performed or about the materials or procedures used or about any other matter connected with the performance of the Service Provider’s obligations under the ContractAgreement, then the Customer Contract Manager shall take all reasonable steps to ascertain whether the complaint is valid. If the Customer Contract Manager so decides, it he may uphold the complaint, or take further action in accordance with Clause 9.2 (Termination on Default) the provisions of clause 63 of the ContractAgreement.