Relay Outbound Clause Samples

Relay Outbound. Relay Outbound provides the Customer’s staff with a multi-channel outbound communication platform capable of sending citizens voice, SMS, and email messages. Messages can be configured to include dynamic account data designed to be sent to specific recipients or can be designed as ‘general information’ messages without customer-specific data. These outbound messages can be designed and configured by staff using the Relay Portal. Customer-configured voice messages will be spoken to message recipients using computerized text-to-speech. Relay Portal allows users to: • Schedule one time, daily, weekly or monthly outbound campaigns • Use dynamic data variable in any campaign • Set runtime windows and overflow rules for campaigns In addition to the above customer-configured messages, Selectron will design one message template during the implementation process. This Selectron-created template will use professional voice recording for voice messages instead of computerized text- to-speech. This project includes one Selectron-built notification as described in the following section.