Relationship Managers and Escalation Clause Samples
The 'Relationship Managers and Escalation' clause establishes designated individuals from each party who are responsible for managing the ongoing relationship and addressing any issues that arise during the contract term. Typically, this clause outlines the process for escalating unresolved disputes or concerns from operational staff to higher-level managers or executives, ensuring that problems are addressed efficiently and at the appropriate level of authority. Its core function is to provide a clear communication and resolution pathway, minimizing misunderstandings and facilitating prompt resolution of issues before they escalate into formal disputes.
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Relationship Managers and Escalation. Each Party will designate a representative (each a “Relationship Manager”) who will oversee that Party’s activities under this Agreement. Each Party’s Relationship Manager will serve as its principal point of contact for the other Party for the resolution of any issues that may arise under this Agreement. Each Party may change its Relationship Manager by notifying the other Party. In the event of an issue under this Agreement, each Party’s Relationship Manager shall document and attempt to resolve such issue. If the Relationship Managers are unable to resolve the issue, the Parties shall escalate the issue to [*] and will use good faith efforts to resolve any escalated issues within [*] (the “Escalation Plan”).