Registration Services. Licensee or Ordering Activity (as applicable) must first register the serial number(s) printed on the initial page of this Certificate in the Symantec licensing portal located at ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇ and designate the Administrative User(s) associated with the Services (“Registration”). Symantec will use commercially reasonable efforts to provide the Services in accordance with the terms and conditions set forth herein. Each of the Services will commence upon the earlier of: (i) the issue date set forth on the front of this Certificate; or (ii) the date(s) the Service(s) are registered, and will continue through the end date(s) (“End Date”) set forth on the front of the Certificate (“Service Period”). Any delay in Registration may delay the start date of Services, and Symantec will not be liable for any such delay arising out of any failure to register the Services. Services will expire upon the expiration of the Service Period, even if Licensee or Ordering Activity (as applicable) do not complete Registration during the Service Period. Platinum Services include access to a Remote Expert Analyst (“REA”), whom Administrative Users may contact for (a) incident research, (b) assistance with reporting content and context, and for (c) guidance on threat remediation. Access to the REA is limited to no more than fifteen (15) hours per calendar month, and availability of REAs are between the hours of 9am-5pm USA Eastern Time (UTC−05:00). REAs are located in the USA and are limited to assisting with no more than one (1) request for assistance with the REA at any one time; additional requests for assistance will not be addressed until the final resolution of the prior request.
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