Rebuilds/Revisions Clause Samples

Rebuilds/Revisions. Excluding Unengaged customer rebuilds and changes specified in the website maintenance package, Post-publish design change requests must be approved by Dex and are billable at $60 per hour • Upon approval, customer will be assigned to a designer who will make up to (3) phone call attempts and send up to (3) emails to the customer to initiate engagement o If customer does not respond within 7 days, supplier will consider revision/rebuild request completed and remove from queue • Upon engagement, requested changes will be reviewed with Dex Customer and completed within scope of approval • There will be a 45-day project timeline maximum on all Rebuilds and Revisions beginning at the initial contact attempt by the Supplier to contact the customer. • In cases where a customer becomes unengaged mid- project, tickets will be closed after the 14th day without customer engagement. o If a customer calls back after the ticket has been closed, Supplier will reopen the ticket and begin work again. • Completed changes will be billed to Dex by Supplier on the next month’s invoice o Unengaged Revision tickets will be billed at 1 hour of time for research and contact attempts • Refresh requests will be treated as Revisions following the above outline process In connection with any order for Customer Service, Dex will cause the Dex Customer to satisfy the following requirements and to provide the following deliverables: