Common use of Question Response Clause in Contracts

Question Response. Purchasing error is generated by the Contractor If a purchasing error is generated by the Bunzl and notification is received within 7 days of receipt of goods. Bunzl will rectify the error at no cost to the customer Purchasing error is generated by the Customer If a purchasing error is generated by the customer and notification is received within 7 days of receipt of goods, goods may be returned for credit with prior approval of Bunzl and a restocking fee of $30.00 may be payable by the customer. Products are received faulty / damaged / short dated If any good are defective, Bunzl will replace the goods at no cost to the customer. Maximum time to replace goods. Sydney & Newcastle Metro Area 24 hours and Country Areas 48 Hours Do you have a Help Desk? Yes Geographic area covered? Bunzl Outsourcing Services have customer service teams in both Sydney and Newcastle Branches available between 8.00am and 6.00pm Monday to Friday. Newcastle service customers north of the Hawkesbury River to the Queensland border and Sydney service all other areas of NSW. Sydney customer service phone number is (▇▇) ▇▇▇▇▇▇▇▇ and email address is ▇▇▇▇▇▇.▇▇@▇▇▇▇▇.▇▇▇.▇▇. Customer Service Team Leader in Sydney is ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇. Newcastle Customer Service phone number is (▇▇) ▇▇▇▇▇▇▇▇ and email address is ▇▇▇▇▇▇▇▇▇.▇▇@▇▇▇▇▇.▇▇▇.▇▇. Customer Service Team Leader for Newcastle is ▇▇▇▇▇▇ ▇▇▇▇. Toll-free Phone number (s)? Newcastle Toll Free Number 1800045962 Canberra/Country Toll Free Number 1800046027 Non toll-free Help desk number? Sydney (▇▇) ▇▇▇▇▇▇▇▇ Newcastle (▇▇)▇▇▇▇▇▇▇▇ Corresponding toll charges? N/A Help desk hours? 8.00am to 6.00pm Monday to Friday Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: Locked Mail ▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times - Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Our minimum Order Value is $125.00,under this value a Service Charge of $25.00 is applied If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All costs will be borne by the Cello Paper, replacement or credit will be raised after consultation with the client, returned goods will be transport by the contractors nominated carrier at the contractors cost Purchasing error is generated by the Customer A service / restocking fee will charge to cover handling and transporting costs Minimum $25.00 or 10% the value of the returned goods Products are received faulty / damaged / short dated All costs will be borne by the Cello Paper, replacement or credit will be raised after consultation with the client, returned goods will be transport by the Cello Papers nominated carrier at the Cello Papers cost Maximum time to replace goods. Standard Delivery times Do you have a Help Desk? Yes Geographic area covered? NSW Toll-free Phone number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9754 6666 Corresponding toll charges? Normal phone call rates Help desk hours? 8:00am – 7:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇