Common use of Question Response Clause in Contracts

Question Response. Purchasing error is generated by the Contractor As per credit policy Purchasing error is generated by the Customer As per credit policy Products are received faulty / damaged / short dated As per credit policy Maximum time to replace goods. As per credit policy Do you have a Help Desk? Yes – for distribution and EDI issues Geographic area covered? State wide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8:30am – 5:00pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇_▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order value, a $40 minimum order surcharge is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods must be returned in unbroken shipper lots. No goods will be accepted for return or credit unless prior approval has been obtained from a Terumo Customer Service Representative. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Products are received faulty / damaged / short dated Faulty Should a product be received in a faulty or damaged state the customer should report this to our Customer Service Department on 1800 TERUMO. Our Customer Service Representative will document all details and will arrange for a replacement to be sent, pending the outcome of the investigation. Product performance issues are documented using a Product Performance Report which is then forwarded to our Quality Assurance Manager for resolution. Terumo conduct a thorough investigation of the product issue to ensure all relevant information is documented and a letter response prepared and dispatched to the reporting individual detailing the outcome and complaint resolution. Damaged or Short Supplied Delivery related complaints are documented by our Customer Service Department using a Delivery Performance Report, which is forwarded to our Logistics Department and our Transport Provider for investigation and resolution. In the event of damaged or short delivery Terumo would replace, upon request, the product pending the outcome of the investigation. Application for return of goods must be made within (7) seven days from the receipt of the goods. Short dated Stock Terumo has a system is place which prevents short dated stock from being shipped. Any short dated stock that Terumo has is removed from inventory and quarantined. Maximum time to replace goods. Timeframe for replacement of goods where necessary. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Terumo will replace goods where necessary within a 24 hour period (Metro) or 72 hours remote areas from receipt of the replacement request. Timeframe for collection of goods to be returned. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Terumo will arrange collection of goods within one week from receipt of notification. Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9878 5122 Corresponding toll charges? N/A Help desk hours? Weekdays 8:30am – 5:00pm Distributor/s Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Level ▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, North Ryde, NSW 2113 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes. For all orders received and processed by 3:00pm Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes. For all orders received and processed by 3:00pm If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Thermo Fisher will make every effort to provide urgent or emergency deliveries wherever possible. In the first instance, customers should contact Customer Service on 1300 735 297 for assistance or referral to the relevant Account Manager. • Emergency deliveries will be arranged for overnight delivery. • Customer Service hours are 8.30am to 5.30pm Monday to Friday. • Delivery time frames will be advised at the time of enquiry. • Associated costs may be applicable and would be advised at the time of ordering. Contractors are to detail if they have a minimum monetary order value All Orders will be Free into Store with no Minimum Order Value (MOV) however a Packaging & Handling Fee of $29.00 will apply for orders whose total value is below $350.00. Total value includes any Thermo ▇▇▇▇▇▇ Scientific products from any business unit / portfolio and not just items listed on this Contract. If orders are placed online via our e-commerce platform “goDirect”, packaging and handling charges do not apply. Our Customer Service staff (ph.▇▇▇▇ ▇▇▇ ▇▇▇) will be happy to assist NSW Health consolidate orders and/or establish standing orders. We are confident that with the buying power of NSW Health you will be able to consolidate orders and therefore receive your deliveries entirely free of freight and the packaging and handling fee. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Thermo Fisher will arrange pick up via their freight forwarder at their expense Purchasing error is generated by the Customer Where the Customer has ordered in error: Goods returned will be subject to a 20% restocking fee. Products are received faulty / damaged / short dated In the case of defective goods, Thermo ▇▇▇▇▇▇ will arrange pick up via our freight forwarder at our expense. The Customer must inspect the goods immediately following delivery. Concealed damage must be reported in writing to Thermo ▇▇▇▇▇▇ within 7 days of receipt of shipment. Email: inforhealthcareau.@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ After verbal authorisation has been granted via Customer Service, a Credit Authorisation Return (CAR) will be completed and forwarded to the Customer which must accompany the goods being returned to Thermo ▇▇▇▇▇▇. Maximum time to replace goods. Maximum time to replace goods ex stock is one week Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 03 9757 4300 Corresponding toll charges? Standard rates apply Help desk hours? 8:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Full Credit Purchasing error is generated by the Customer Full Credit Products are received faulty / damaged / short dated Full Credit Maximum time to replace goods. 24 hours provided item is in stock Do you have a Help Desk? Yes Geographic area covered? Australia wide Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9881 3333 Corresponding toll charges? N/A Help desk hours? 8.45 am to 5.15 pm - Monday to Friday. After office hours (available till 8.30pm) Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone Number ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? No If 'No' to either of the above questions - comments must be submitted Pallet loads of plastic bags can only be transported via large delivery trucks where availability of these common carriers is limited to daily pick up for overnight delivery. Road transport timetables for rural areas means delivery times of 24 to 48 hours minimum. Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Delivery: Orders of 3 or less cartons or with a value <$300 may attract a delivery fee. Delivery charged at cost. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Returns accepted for credit Purchasing error is generated by the Customer Returns accepted for credit Products are received faulty / damaged / short dated Returns accepted for credit Maximum time to replace goods. 90 days Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9932 1100 Corresponding toll charges? No Help desk hours? 7:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Post address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Wedderburn are to be notified of any errors e.g. incorrect device supplied, wrong quantity delivered, or incorrect invoice price etc, by either email, fax, or phone within a reasonable time (generally within 5-10 working days) from date of delivery. Upon receiving this notification a Return for Maintenance Authority (RMA) will be issued. Wedderburn will then rectify the reported error at no cost to the customer and within a time frame that is agreeable to the end user. In the case were items are short delivered or a wrong device is supplied, the remaining or correct devices will be delivered within 24hrs in Sydney Metro, and 48hrs in Rural/Remote NSW. Purchasing error is generated by the Customer Where the error is picked up by Wedderburn, Wedderburn will notify the customer by email, phone or fax of the error e.g incorrect price, device part number incorrect, etc. as soon as the error is noticed. Once the purchasing error has been rectified, goods will be delivered within 24hrs for Sydney/Metro areas and 48hrs for Regional/Rural areas. Where a purchasing error is made by the customer, and is picked up by the customer, after goods have been delivered, the customer is to notify Wedderburn within a reasonable time frame from the date of delivery (generally 5-10 working days). An RMA will be issued for goods return e.g incorrect device, or quantity. The error will be rectified within a time frame agreeable to the customer. Products are received faulty / damaged / short dated If products are received faulty or damaged Wedderburn are to be notified by email, fax, or phone within a reasonable time (generally 5-10 wo

Question Response. Purchasing error is generated by the Contractor As per credit policy Purchasing error is generated by the Customer As per credit policy Products are received faulty / damaged / short dated As per credit policy Maximum time to replace goods. As per credit policy Do you have a Help Desk? Yes – for distribution Credit note issued and EDI issues Geographic area covered? State wide Tollcollection or re-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8:30am – 5:00pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇_▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order value, a $40 minimum order surcharge is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner supply organised as necessary at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes Credit note issued and collection or re-supply organised as necessary at no cost to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods must be returned in unbroken shipper lots. No goods will be accepted for return or credit unless prior approval has been obtained from a Terumo Customer Service Representative. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumocustomer. Products are received faulty / damaged / short dated Faulty Should a product be received in a faulty or damaged state the customer should report this Product replaced immediately at no cost to our Customer Service Department on 1800 TERUMO. Our Customer Service Representative will document all details and will arrange for a replacement to be sent, pending the outcome of the investigation. Product performance issues are documented using a Product Performance Report which is then forwarded to our Quality Assurance Manager for resolution. Terumo conduct a thorough investigation of the product issue to ensure all relevant information is documented and a letter response prepared and dispatched to the reporting individual detailing the outcome and complaint resolution. Damaged or Short Supplied Delivery related complaints are documented by our Customer Service Department using a Delivery Performance Report, which is forwarded to our Logistics Department and our Transport Provider for investigation and resolution. In the event of damaged or short delivery Terumo would replace, upon request, the product pending the outcome of the investigation. Application for return of goods must be made within (7) seven days from the receipt of the goods. Short dated Stock Terumo has a system is place which prevents short dated stock from being shipped. Any short dated stock that Terumo has is removed from inventory and quarantinedcustomer. Maximum time to replace goods. Timeframe for replacement of goods where necessary. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Terumo will replace goods where necessary within a Within 24 hour period (Metro) or 72 hours metro/regional and 48 hours rural/remote areas from receipt of the replacement request. Timeframe for collection of goods to be returned. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Terumo will arrange collection of goods within one week from receipt of notificationas per delivery schedule. Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand Nationwide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9878 5122 9437 1355 Corresponding toll charges? N/A Help desk hours? Weekdays 8:30am – 5:00pm Distributor/s Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Level ▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, North Ryde, NSW 2113 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E9-mail: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes. For all orders received and processed by 3:00pm Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes. For all orders received and processed by 3:00pm If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Thermo Fisher will make every effort to provide urgent or emergency deliveries wherever possible. In the first instance, customers should contact Customer Service on 1300 735 297 for assistance or referral to the relevant Account Manager. • Emergency deliveries will be arranged for overnight delivery. • Customer Service hours are 8.30am to 5.30pm 5 Monday to Friday. • Delivery time frames will be advised at the time of enquiry. • Associated costs may be applicable and would be advised at the time of ordering. Contractors are to detail if they have a minimum monetary order value All Orders will be Free into Store with no Minimum Order Value (MOV) however a Packaging & Handling Fee of $29.00 will apply for orders whose total value is below $350.00. Total value includes any Thermo ▇▇▇▇▇▇ Scientific products from any business unit / portfolio and not just items listed on this Contract. If orders are placed online via our e-commerce platform “goDirect”, packaging and handling charges do not apply. Our Customer Service staff (ph.▇▇▇▇ ▇▇▇ ▇▇▇) will be happy to assist NSW Health consolidate orders and/or establish standing orders. We are confident that with the buying power of NSW Health you will be able to consolidate orders and therefore receive your deliveries entirely free of freight and the packaging and handling fee. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Thermo Fisher will arrange pick up via their freight forwarder at their expense Purchasing error is generated by the Customer Where the Customer has ordered in error: Goods returned will be subject to a 20% restocking fee. Products are received faulty / damaged / short dated In the case of defective goods, Thermo ▇▇▇▇▇▇ will arrange pick up via our freight forwarder at our expense. The Customer must inspect the goods immediately following delivery. Concealed damage must be reported in writing to Thermo ▇▇▇▇▇▇ within 7 days of receipt of shipment. Email: inforhealthcareau.@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ After verbal authorisation has been granted via Customer Service, a Credit Authorisation Return (CAR) will be completed and forwarded to the Customer which must accompany the goods being returned to Thermo ▇▇▇▇▇▇. Maximum time to replace goods. Maximum time to replace goods ex stock is one week Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 03 9757 4300 Corresponding toll charges? Standard rates apply Help desk hours? 8:30am to 5:30pm through Friday Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇ ▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇ , ▇▇▇ ▇▇▇▇ Post address: ▇▇ ▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇ , ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume No volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Full Credit Purchasing error is generated by the Customer Full Credit Products are received faulty / damaged / short dated Full Credit Maximum time to replace goods. 24 hours provided item is in stock Do you have a Help Desk? Yes Geographic area covered? Australia wide Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9881 3333 Corresponding toll charges? N/A Help desk hours? 8.45 am to 5.15 pm - Monday to Friday. After office hours (available till 8.30pm) Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone Number ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? No If 'No' to either of the above questions - comments must be submitted Pallet loads of plastic bags can only be transported via large delivery trucks where availability of these common carriers is limited to daily pick up for overnight delivery. Road transport timetables for rural areas means delivery times of 24 to 48 hours minimum. Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Delivery: Orders of 3 or less cartons or with a value <$300 may attract a delivery fee. Delivery charged at cost. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Returns accepted for credit Purchasing error is generated by the Customer Returns accepted for credit Products are received faulty / damaged / short dated Returns accepted for credit Maximum time to replace goods. 90 days Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9932 1100 Corresponding toll charges? No Help desk hours? 7:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Post address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Wedderburn are to be notified of any errors e.g. incorrect device supplied, wrong quantity delivered, or incorrect invoice price etc, by either email, fax, or phone within a reasonable time (generally within 5-10 working days) from date of delivery. Upon receiving this notification a Return for Maintenance Authority (RMA) will be issued. Wedderburn will then rectify the reported error at no cost to the customer and within a time frame that is agreeable to the end user. In the case were items are short delivered or a wrong device is supplied, the remaining or correct devices will be delivered within 24hrs in Sydney Metro, and 48hrs in Rural/Remote NSW. Purchasing error is generated by the Customer Where the error is picked up by Wedderburn, Wedderburn will notify the customer by email, phone or fax of the error e.g incorrect price, device part number incorrect, etc. as soon as the error is noticed. Once the purchasing error has been rectified, goods will be delivered within 24hrs for Sydney/Metro areas and 48hrs for Regional/Rural areas. Where a purchasing error is made by the customer, and is picked up by the customer, after goods have been delivered, the customer is to notify Wedderburn within a reasonable time frame from the date of delivery (generally 5-10 working days). An RMA will be issued for goods return e.g incorrect device, or quantity. The error will be rectified within a time frame agreeable to the customer. Products are received faulty / damaged / short dated If products are received faulty or damaged Wedderburn are to be notified by email, fax, or phone within a reasonable time (generally 5-10 woA

Question Response. Purchasing error is generated by the Contractor As per credit policy Purchasing error is generated by the Customer As per credit policy Products are received faulty / damaged / short dated As per credit policy Maximum time to replace goods. As per credit policy Do you have a Help Desk? Yes – for distribution Mediflex Industries provides a full and EDI issues comprehensive Help Desk Service, Australia wide, a Toll Free number of 1 800 240 448 and a non toll free number of 02 9150 6971. This service operates 5 days a week from 7am until 6pm - Monday to Friday Geographic area covered? State Australia wide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A 02 9150 7405 Corresponding toll charges? Nil Help desk hours? 8:30am – 5:00pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇_▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject 7am - 6pm - Monday to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order value, a $40 minimum order surcharge is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods must be returned in unbroken shipper lots. No goods will be accepted for return or credit unless prior approval has been obtained from a Terumo Customer Service Representative. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Products are received faulty / damaged / short dated Faulty Should a product be received in a faulty or damaged state the customer should report this to our Customer Service Department on 1800 TERUMO. Our Customer Service Representative will document all details and will arrange for a replacement to be sent, pending the outcome of the investigation. Product performance issues are documented using a Product Performance Report which is then forwarded to our Quality Assurance Manager for resolution. Terumo conduct a thorough investigation of the product issue to ensure all relevant information is documented and a letter response prepared and dispatched to the reporting individual detailing the outcome and complaint resolution. Damaged or Short Supplied Delivery related complaints are documented by our Customer Service Department using a Delivery Performance Report, which is forwarded to our Logistics Department and our Transport Provider for investigation and resolution. In the event of damaged or short delivery Terumo would replace, upon request, the product pending the outcome of the investigation. Application for return of goods must be made within (7) seven days from the receipt of the goods. Short dated Stock Terumo has a system is place which prevents short dated stock from being shipped. Any short dated stock that Terumo has is removed from inventory and quarantined. Maximum time to replace goods. Timeframe for replacement of goods where necessary. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Terumo will replace goods where necessary within a 24 hour period (Metro) or 72 hours remote areas from receipt of the replacement request. Timeframe for collection of goods to be returned. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Terumo will arrange collection of goods within one week from receipt of notification. Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9878 5122 Corresponding toll charges? N/A Help desk hours? Weekdays 8:30am – 5:00pm Friday Distributor/s Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Level ▇, /▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, North Ryde, NSW 2113 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes. For all orders received and processed by 3:00pm Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes. For all orders received and processed by 3:00pm If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Thermo Fisher will make every effort to provide urgent or emergency deliveries wherever possible. In the first instance, customers should contact Customer Service on 1300 735 297 for assistance or referral to the relevant Account Manager. • Emergency deliveries will be arranged for overnight delivery. • Customer Service hours are 8.30am to 5.30pm Monday to Friday. • Delivery time frames will be advised at the time of enquiry. • Associated costs may be applicable and would be advised at the time of ordering. Contractors are to detail if they have a minimum monetary order value All Orders will be Free into Store with no Minimum Order Value (MOV) however a Packaging & Handling Fee of $29.00 will apply for orders whose total value is below $350.00. Total value includes any Thermo ▇▇▇▇▇▇ Scientific products from any business unit / portfolio and not just items listed on this Contract. If orders are placed online via our e-commerce platform “goDirect”, packaging and handling charges do not apply. Our Customer Service staff (ph.▇▇▇▇ ▇▇▇ ▇▇▇) will be happy to assist NSW Health consolidate orders and/or establish standing orders. We are confident that with the buying power of NSW Health you will be able to consolidate orders and therefore receive your deliveries entirely free of freight and the packaging and handling fee. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Thermo Fisher will arrange pick up via their freight forwarder at their expense Purchasing error is generated by the Customer Where the Customer has ordered in error: Goods returned will be subject to a 20% restocking fee. Products are received faulty / damaged / short dated In the case of defective goods, Thermo ▇▇▇▇▇▇ will arrange pick up via our freight forwarder at our expense. The Customer must inspect the goods immediately following delivery. Concealed damage must be reported in writing to Thermo ▇▇▇▇▇▇ within 7 days of receipt of shipment. Email: inforhealthcareau.@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ After verbal authorisation has been granted via Customer Service, a Credit Authorisation Return (CAR) will be completed and forwarded to the Customer which must accompany the goods being returned to Thermo ▇▇▇▇▇▇. Maximum time to replace goods. Maximum time to replace goods ex stock is one week Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 03 9757 4300 Corresponding toll charges? Standard rates apply Help desk hours? 8:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇, ▇▇▇ ▇▇▇▇ Post address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇PO Box 7534, ▇▇▇▇▇Loganholme, Qld 4129 Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Full Credit Purchasing error is generated by the Customer Full Credit Products are received faulty / damaged / short dated Full Credit Maximum time to replace goods. 24 hours provided item is in stock Do you have a Help Desk? Yes Geographic area covered? Australia wide Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9881 3333 Corresponding toll charges? N/A Help desk hours? 8.45 am to 5.15 pm - Monday to Friday. After office hours (available till 8.30pm) Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone Number ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes – For all orders received before 1:00pm AEST Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes No If 'No' to either of the above questions - comments must be submitted N/A Delivery outside Sydney Metro may take 24-72 hours depending on location (for all orders received before 1.00pm AEST) Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? No If 'No' to either of the above questions - comments must be submitted Pallet loads of plastic bags can only be transported via large delivery trucks where availability of these common carriers is limited We are unable to daily pick up for overnight delivery. Road transport timetables for rural areas means delivery times of 24 to 48 hours minimum. Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Delivery: Orders of 3 or less cartons or with a value <$300 may attract a delivery fee. Delivery charged at cost. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Returns accepted for credit Purchasing error is generated by the Customer Returns accepted for credit Products are received faulty / damaged / short dated Returns accepted for credit Maximum time to replace goods. 90 days Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9932 1100 Corresponding toll charges? No Help desk hours? 7:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Post address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional supply goods within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within . 24 hours? Yes If 'No' to either of Hours is the above questions - comments must be submitted N/A earliest we can supply emergency deliveries Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Wedderburn are to be notified of any errors e.g. incorrect device supplied, wrong quantity delivered, or incorrect invoice price etc, by either email, fax, or phone within a reasonable time (generally within 5-10 working days) from date of delivery. Upon receiving this notification a Return for Maintenance Authority (RMA) will be issued. Wedderburn will then rectify the reported error at no cost to the customer and within a time frame that is agreeable to the end user. In the case were items are short delivered or a wrong device is supplied, the remaining or correct devices will be delivered within 24hrs in Sydney Metro, and 48hrs in Rural/Remote NSW. Purchasing error is generated by the Customer Where the error is picked up by Wedderburn, Wedderburn will notify the customer by email, phone or fax of the error e.g incorrect price, device part number incorrect, etc. as soon as the error is noticed. Once the purchasing error has been rectified, goods will be delivered within 24hrs for Sydney/Metro areas and 48hrs for Regional/Rural areas. Where a purchasing error is made by the customer, and is picked up by the customer, after goods have been delivered, the customer is to notify Wedderburn within a reasonable time frame from the date of delivery (generally 5-10 working days). An RMA will be issued for goods return e.g incorrect device, or quantity. The error will be rectified within a time frame agreeable to the customer. Products are received faulty / damaged / short dated If products are received faulty or damaged Wedderburn are to be notified by email, fax, or phone within a reasonable time (generally 5-10 woNo

Question Response. Purchasing error is generated by the Contractor As per credit policy Purchasing error is generated by the Customer As per credit policy Products are received faulty / damaged / short dated As per credit policy Maximum time to replace goods. As per credit policy Do you have a Help Desk? Yes – for distribution and EDI issues Geographic area covered? State wide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8:30am – 5:00pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇_▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote For all NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order valuecustomers, a $40 minimum order surcharge toll free number is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods must be returned in unbroken shipper lots. No goods will be accepted for return or credit unless prior approval has been obtained from a Terumo Customer Service Representative. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Products are received faulty / damaged / short dated Faulty Should a product be received in a faulty or damaged state the customer should report this to our Customer Service Department on 1800 TERUMO. Our Customer Service Representative will document all details and will arrange for a replacement to be sent, pending the outcome of the investigation. Product performance issues are documented using a Product Performance Report which is then forwarded to our Quality Assurance Manager for resolution. Terumo conduct a thorough investigation of the product issue to ensure all relevant information is documented and a letter response prepared and dispatched to the reporting individual detailing the outcome and complaint resolution. Damaged or Short Supplied Delivery related complaints are documented by our Customer Service Department using a Delivery Performance Report, which is forwarded to our Logistics Department and our Transport Provider for investigation and resolution. In the event of damaged or short delivery Terumo would replace, upon request, the product pending the outcome of the investigation. Application for return of goods must be made within (7) seven days from the receipt of the goods. Short dated Stock Terumo has a system is place which prevents short dated stock from being shipped. Any short dated stock that Terumo has is removed from inventory and quarantined. Maximum time to replace goods. Timeframe for replacement of goods where necessary. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Terumo will replace goods where necessary within a 24 hour period (Metro) or 72 hours remote areas from receipt of the replacement request. Timeframe for collection of goods to be returned. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Terumo will arrange collection of goods within one week from receipt of notification. Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9878 5122 Corresponding toll charges? N/A Help desk hours? Weekdays 8:30am – 5:00pm Distributor/s Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site addressavailable: Level ▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, North Ryde, NSW 2113 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes. For all orders received and processed by 3:00pm Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes. For all orders received and processed by 3:00pm If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Thermo Fisher will make every effort to provide urgent or emergency deliveries wherever possible. In the first instance, customers should contact Customer Service on 1300 735 297 for assistance or referral to the relevant Account Manager. • Emergency deliveries will be arranged for overnight delivery. • Customer Service hours are 8.30am to 5.30pm Monday to Friday. • Delivery time frames will be advised at the time of enquiry. • Associated costs may be applicable and would be advised at the time of ordering. Contractors are to detail if they have a minimum monetary order value All Orders will be Free into Store with no Minimum Order Value (MOV) however a Packaging & Handling Fee of $29.00 will apply for orders whose total value is below $350.00. Total value includes any Thermo ▇▇▇▇▇▇ Scientific products from any business unit / portfolio and not just items listed on this Contract. If orders are placed online via our e-commerce platform “goDirect”, packaging and handling charges do not apply. Our Customer Service staff (ph.▇▇▇▇ ▇▇▇ ▇▇▇) will be happy to assist NSW Health consolidate orders and/or establish standing orders. We are confident that with the buying power of NSW Health you will be able to consolidate orders and therefore receive your deliveries entirely free of freight and the packaging and handling fee. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Thermo Fisher will arrange pick up via their freight forwarder at their expense Purchasing error is generated by the Customer Where the Customer has ordered in error: Goods returned will be subject to a 20% restocking fee. Products are received faulty / damaged / short dated In the case of defective goods, Thermo ▇▇or fax ▇▇▇▇ will arrange pick up via our freight forwarder at our expense. The Customer must inspect the goods immediately following delivery. Concealed damage must be reported in writing to Thermo ▇▇▇▇▇▇ within 7 days of receipt of shipment. Email: inforhealthcareau.@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ After verbal authorisation has been granted via Customer Service, a Credit Authorisation Return (CAR) will be completed and forwarded to the Customer which must accompany the goods being returned to Thermo ▇▇▇▇▇▇. Maximum time to replace goods. Maximum time to replace goods ex stock is one week Do you have a Help Desk? Yes Geographic area covered? Australia Wide Toll-free Phone Number (s)? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Non toll-free Help desk number? 03 9757 4300 02 9830 0111 Corresponding toll charges? Standard rates apply Local Cost Apply Help desk hours? 8:30am Monday to 5:30pm Friday; 8am to 5pm. Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Yennora, NSW 2161 Post address: ▇▇-▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Yennora, NSW 2161 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Full Credit Purchasing error is generated by the Customer Full Credit Products are received faulty / damaged / short dated Full Credit Maximum time to replace goods. 24 hours provided item is in stock Do you have a Help Desk? Yes Geographic area covered? Australia wide Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9881 3333 Corresponding toll charges? N/A Help desk hours? 8.45 am to 5.15 pm - Monday to Friday. After office hours (available till 8.30pm) Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone Number ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree Yes - Our standard delivery to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? No Agree and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas for all orders placed prior to Emergency Delivery Times – Rural/Remote NSW within 24 hours? No If 'No' to either of the above questions - comments must be submitted Pallet loads of plastic bags can only be transported via large delivery trucks where availability of these common carriers 1.00pm is limited to daily pick up for overnight next day delivery. Road transport timetables for rural areas means delivery times of 24 to 48 hours minimum. Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Delivery: Orders of 3 or less cartons or with a value <$300 may attract a delivery fee. Delivery charged at cost. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Returns accepted for credit Purchasing error is generated by the Customer Returns accepted for credit Products are received faulty / damaged / short dated Returns accepted for credit Maximum time to replace goods. 90 days Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9932 1100 Corresponding toll charges? No Help desk hours? 7:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Post address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Yes - Should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch Contractors are to detail if they have a minimum monetary order value No Yes If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Wedderburn are to be notified of any errors e.g. incorrect device supplied, wrong quantity delivered, or incorrect invoice price etc, by either email, fax, or phone within a reasonable time (generally within 5-10 working days) from date of delivery. Upon receiving this notification a Return for Maintenance Authority (RMA) will be issued. Wedderburn will then rectify the reported error at no cost to the customer and within a time frame that is agreeable to the end user. In the case were items are short delivered or a wrong device is supplied, the remaining or correct devices will be delivered within 24hrs in Sydney Metro, and 48hrs in Rural/Remote NSW. Purchasing error is generated by the Customer Where the error is picked up by Wedderburn, Wedderburn will notify the customer by email, phone or fax of the error e.g incorrect price, device part number incorrect, etc. as soon as the error is noticed. Once the purchasing error has been rectified, goods will be delivered within 24hrs for Sydney/Metro areas and 48hrs for Regional/Rural areas. Where a purchasing error is made by the customer, and is picked up by the customer, after goods have been delivered, the customer is to notify Wedderburn within a reasonable time frame from the date of delivery (generally 5-10 working days). An RMA will be issued for goods return e.g incorrect device, or quantity. The error will be rectified within a time frame agreeable to the customer. Products are received faulty / damaged / short dated If products are received faulty or damaged Wedderburn are to be notified by email, fax, or phone within a reasonable time (generally 5-10 woNo

Question Response. Purchasing error is generated by the Contractor As per credit policy Credit issued Purchasing error is generated by the Customer As per credit policy Credit Issued Products are received faulty / damaged / short dated As per credit policy Credit issued or product replaced Maximum time to replace goods. As per credit policy Do you have a Help Desk? Yes – for distribution and EDI issues Geographic area covered? State wide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8:30am – 5:00pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇_▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - 24 hours Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within Metro / 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order value, a $40 minimum order surcharge is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods must be returned in unbroken shipper lots. No goods will be accepted for return or credit unless prior approval has been obtained from a Terumo Customer Service Representative. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Products are received faulty / damaged / short dated Faulty Should a product be received in a faulty or damaged state the customer should report this to our Customer Service Department on 1800 TERUMO. Our Customer Service Representative will document all details and will arrange for a replacement to be sent, pending the outcome of the investigation. Product performance issues are documented using a Product Performance Report which is then forwarded to our Quality Assurance Manager for resolution. Terumo conduct a thorough investigation of the product issue to ensure all relevant information is documented and a letter response prepared and dispatched to the reporting individual detailing the outcome and complaint resolution. Damaged or Short Supplied Delivery related complaints are documented by our Customer Service Department using a Delivery Performance Report, which is forwarded to our Logistics Department and our Transport Provider for investigation and resolution. In the event of damaged or short delivery Terumo would replace, upon request, the product pending the outcome of the investigation. Application for return of goods must be made within (7) seven days from the receipt of the goods. Short dated Stock Terumo has a system is place which prevents short dated stock from being shipped. Any short dated stock that Terumo has is removed from inventory and quarantined. Maximum time to replace goods. Timeframe for replacement of goods where necessary. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Terumo will replace goods where necessary within a 24 hour period (Metro) or 72 hours remote areas from receipt of the replacement request. Timeframe for collection of goods to be returned. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Terumo will arrange collection of goods within one week from receipt of notification. Rural Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand National Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Yes Non toll-free Help desk number? 02 9878 5122 No Corresponding toll charges? N/A Help desk hours? Weekdays 8:30am – 5:00pm Distributor/s Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Level ▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, North Ryde, NSW 2113 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes. For all orders received and processed by 3:00pm Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes. For all orders received and processed by 3:00pm If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Thermo Fisher will make every effort to provide urgent or emergency deliveries wherever possible. In the first instance, customers should contact Customer Service on 1300 735 297 for assistance or referral to the relevant Account Manager. • Emergency deliveries will be arranged for overnight delivery. • Customer Service hours are 8.30am to 5.30pm Monday to Friday. • Delivery time frames will be advised at the time of enquiry. • Associated costs may be applicable and would be advised at the time of ordering. Contractors are to detail if they have a minimum monetary order value All Orders will be Free into Store with no Minimum Order Value (MOV) however a Packaging & Handling Fee of $29.00 will apply for orders whose total value is below $350.00. Total value includes any Thermo ▇▇▇▇▇▇ Scientific products from any business unit / portfolio and not just items listed on this Contract. If orders are placed online via our e-commerce platform “goDirect”, packaging and handling charges do not apply. Our Customer Service staff (ph.▇▇▇▇ ▇▇▇ ▇▇▇) will be happy to assist NSW Health consolidate orders and/or establish standing orders. We are confident that with the buying power of NSW Health you will be able to consolidate orders and therefore receive your deliveries entirely free of freight and the packaging and handling fee. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Thermo Fisher will arrange pick up via their freight forwarder at their expense Purchasing error is generated by the Customer Where the Customer has ordered in error: Goods returned will be subject to a 20% restocking fee. Products are received faulty / damaged / short dated In the case of defective goods, Thermo ▇▇▇▇▇▇ will arrange pick up via our freight forwarder at our expense. The Customer must inspect the goods immediately following delivery. Concealed damage must be reported in writing to Thermo ▇▇▇▇▇▇ within 7 days of receipt of shipment. Email: inforhealthcareau.@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ After verbal authorisation has been granted via Customer Service, a Credit Authorisation Return (CAR) will be completed and forwarded to the Customer which must accompany the goods being returned to Thermo ▇▇▇▇▇▇. Maximum time to replace goods. Maximum time to replace goods ex stock is one week Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 03 9757 4300 Corresponding toll charges? Standard rates apply Help desk hours? 8:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Full Credit Purchasing error is generated by the Customer Full Credit Products are received faulty / damaged / short dated Full Credit Maximum time to replace goods. 24 hours provided item is in stock Do you have a Help Desk? Yes Geographic area covered? Australia wide Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9881 3333 Corresponding toll charges? N/A Help desk hours? 8.45 8am to 5.15 5pm - Monday to Friday. After office hours (available till 8.30pm) Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone Number ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Trading Name EBOS Group Pty Ltd Site address: Address (principal place of business) ▇▇▇▇ ▇▇/▇-▇ ▇, ▇▇▇ ▇▇▇▇▇▇▇ ▇▇, ▇▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇Sales Order Phone Number ▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ Sales Order Email Address ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: Company Email Address ▇▇▇.▇@▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? No If 'No' to either of the above questions - comments must be submitted Pallet loads of plastic bags can only be transported via large delivery trucks where availability of these common carriers is limited to daily pick up for overnight delivery. Road transport timetables for rural areas means delivery times of 24 to 48 hours minimum. Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Delivery: Orders of 3 or less cartons or with a value <$300 may attract a delivery fee. Delivery charged at cost. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Returns accepted for credit Purchasing error is generated by the Customer Returns accepted for credit Products are received faulty / damaged / short dated Returns accepted for credit Maximum time to replace goods. 90 days Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9932 1100 Corresponding toll charges? No Help desk hours? 7:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇▇ ▇.▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Post address: ▇▇▇ ▇▇▇▇▇.▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Telephone: ▇▇ ▇▇▇▇ ▇▇.▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes When an order is placed before 1300hrs EST on normal working days, between Monday and Friday, the Standard Delivery Time to the Sydney metropolitan area is 24 hours. The Standard Delivery Time is subject to; the product being available in the warehouse, the product having received a successful warehouse service inspection and the next day for delivery is a normal working day. Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes When an order is placed before 1300hrs EST on normal working days, between Monday and Friday, the Standard Delivery Time to regional NSW area is 48 hours and Northern NSW regional area is 72 hours. These times are subject to: the product being available in the warehouse, the product having received a successful warehouse service inspection and the delivery days are normal business days between Monday and Friday. If 'No' to either of the above questions - comments must be submitted N/A The estimated delivery time, as stated in 3.1.1 is due to all stock being held in the Melbourne Warehouse. Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either Should delivery of a product be required faster than the above questions - comments must Standard Delivery Times, then every effort would be submitted N/A Additional emergency delivery times offered? No Contractors are made to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by meet the Contractor Wedderburn are to be notified of any errors e.g. incorrect device supplied, wrong quantity delivered, or incorrect invoice price etc, by either email, fax, or phone within a reasonable time (generally within 5-10 working days) from date of delivery. Upon receiving this notification a Return for Maintenance Authority (RMA) will be issued. Wedderburn will then rectify the reported error at no cost to the customer and within a time frame that is agreeable to the end userrequirements. In the case were items are short delivered or a wrong device is supplied, the remaining or correct devices will be delivered within 24hrs in Sydney Metro, Vitro uses Australia air Express and 48hrs in Rural/Remote NSW. Purchasing error is generated by the Customer Where the error is picked up by Wedderburn, Wedderburn will notify the customer by email, phone or fax of the error e.g incorrect price, device part number incorrect, etc. as soon as the error is noticed. Once the purchasing error has been rectified, goods will be delivered within 24hrs for Sydney/Metro areas and 48hrs for Regional/Rural areas. Where a purchasing error is made by the customer, and is picked up by the customer, after goods have been delivered, the customer is to notify Wedderburn within a reasonable time frame from the date of delivery (generally 5-10 working days). An RMA will be issued for goods return e.g incorrect device, or quantity. The error will be rectified within a time frame agreeable to the customer. Products are received faulty / damaged / short dated If products are received faulty or damaged Wedderburn are to be notified by email, fax, or phone within a reasonable time (generally 5-10 wonext flight availability.

Question Response. Purchasing error is generated by the Contractor As per credit policy In this case, Medirite will accept the goods back as long as they are in a good and resalable condition. Medirite will organise to have the freight picked up and replaced if required Purchasing error is generated by the Customer As per credit policy In this case, Medirite will accept the goods back as long as they are in a good and resalable condition. The contractor will need to pay for the freight back to Medirite Products are received faulty / damaged / short dated As per credit policy Medirite will replace all stock within 24 hours if faulty or damaged Maximum time to replace goods. As per credit policy 24 hours metro, 48 hours rural Do you have a Help Desk? Yes – for distribution and EDI issues Geographic area covered? State wide Australia Wide, each state has a dedicated customer service team Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8:30am – 5:00pm Trading Name N/A Site Address (principal place of businessAsk for Medirite) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇_▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order value, a $40 minimum order surcharge is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods must be returned in unbroken shipper lots. No goods will be accepted for return or credit unless prior approval has been obtained from a Terumo Customer Service Representative. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Products are received faulty / damaged / short dated Faulty Should a product be received in a faulty or damaged state the customer should report this to our Customer Service Department on 1800 TERUMO. Our Customer Service Representative will document all details and will arrange for a replacement to be sent, pending the outcome of the investigation. Product performance issues are documented using a Product Performance Report which is then forwarded to our Quality Assurance Manager for resolution. Terumo conduct a thorough investigation of the product issue to ensure all relevant information is documented and a letter response prepared and dispatched to the reporting individual detailing the outcome and complaint resolution. Damaged or Short Supplied Delivery related complaints are documented by our Customer Service Department using a Delivery Performance Report, which is forwarded to our Logistics Department and our Transport Provider for investigation and resolution. In the event of damaged or short delivery Terumo would replace, upon request, the product pending the outcome of the investigation. Application for return of goods must be made within (7) seven days from the receipt of the goods. Short dated Stock Terumo has a system is place which prevents short dated stock from being shipped. Any short dated stock that Terumo has is removed from inventory and quarantined. Maximum time to replace goods. Timeframe for replacement of goods where necessary. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Terumo will replace goods where necessary within a 24 hour period (Metro) or 72 hours remote areas from receipt of the replacement request. Timeframe for collection of goods to be returned. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Terumo will arrange collection of goods within one week from receipt of notification. Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9878 5122 9676 8113 Corresponding toll charges? N/A No Help desk hours? Weekdays 8:30am – 5:00pm Distributor/s to 5pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Level ▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, North Ryde, NSW 2113 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes. For all orders received and processed by 3:00pm Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes. For all orders received and processed by 3:00pm If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Thermo Fisher will make every effort to provide urgent or emergency deliveries wherever possible. In the first instance, customers should contact Customer Service on 1300 735 297 for assistance or referral to the relevant Account Manager. • Emergency deliveries will be arranged for overnight delivery. • Customer Service hours are 8.30am to 5.30pm Monday to Friday. • Delivery time frames will be advised at the time of enquiry. • Associated costs may be applicable and would be advised at the time of ordering. Contractors are to detail if they have a minimum monetary order value All Orders will be Free into Store with no Minimum Order Value (MOV) however a Packaging & Handling Fee of $29.00 will apply for orders whose total value is below $350.00. Total value includes any Thermo ▇▇▇▇▇▇ Scientific products from any business unit / portfolio and not just items listed on this Contract. If orders are placed online via our e-commerce platform “goDirect”, packaging and handling charges do not apply. Our Customer Service staff (ph.▇▇▇▇ ▇▇▇ ▇▇▇) will be happy to assist NSW Health consolidate orders and/or establish standing orders. We are confident that with the buying power of NSW Health you will be able to consolidate orders and therefore receive your deliveries entirely free of freight and the packaging and handling fee. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Thermo Fisher will arrange pick up via their freight forwarder at their expense Purchasing error is generated by the Customer Where the Customer has ordered in error: Goods returned will be subject to a 20% restocking fee. Products are received faulty / damaged / short dated In the case of defective goods, Thermo ▇▇▇▇▇▇ will arrange pick up via our freight forwarder at our expense. The Customer must inspect the goods immediately following delivery. Concealed damage must be reported in writing to Thermo ▇▇▇▇▇▇ within 7 days of receipt of shipment. Email: inforhealthcareau.@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ After verbal authorisation has been granted via Customer Service, a Credit Authorisation Return (CAR) will be completed and forwarded to the Customer which must accompany the goods being returned to Thermo ▇▇▇▇▇▇. Maximum time to replace goods. Maximum time to replace goods ex stock is one week Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 03 9757 4300 Corresponding toll charges? Standard rates apply Help desk hours? 8:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ 2060 Post address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Full Credit Purchasing error is generated by the Customer Full Credit Products are received faulty / damaged / short dated Full Credit Maximum time to replace goods. 24 hours provided item is in stock Do you have a Help Desk? Yes Geographic area covered? Australia wide Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9881 3333 Corresponding toll charges? N/A Help desk hours? 8.45 am to 5.15 pm - Monday to Friday. After office hours (available till 8.30pm) Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone Number ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? No If 'No' to either of the above questions - comments must be submitted Pallet loads of plastic bags can only be transported via large delivery trucks where availability of these common carriers is limited to daily pick up for overnight delivery. Road transport timetables for rural areas means delivery times of 24 to 48 hours minimum. Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Delivery: Orders of 3 or less cartons or with a value <$300 may attract a delivery fee. Delivery charged at cost. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Returns accepted for credit Purchasing error is generated by the Customer Returns accepted for credit Products are received faulty / damaged / short dated Returns accepted for credit Maximum time to replace goods. 90 days Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9932 1100 Corresponding toll charges? No Help desk hours? 7:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Post address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted No Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value $500 If there is a value is it linked to a pattern of purchasing frequency? N/A Purchasing error is generated by the Contractor Return at no cost to NSW Health Purchasing error is generated by the Customer Will accept the good with freight coast at expense of NSW Health Products are received faulty / damaged / short dated Application for credit because of short shipment/damaged goods/over shipment of Goods must be made within 14 days from receipt of goods. If you have not made an Application within this time you will be deemed to have accepted the shipment and you cannot make any further claims. If there is an over shipment, you must immediately inform ▇▇▇▇▇▇▇ Health Supplies in writing and Reynard Health Supplies is entitled to, at your option, charge you for the excess goods or recover the excess goods from you. If a product is believed to be faulty, goods should be isolated and Reynard Health Supplies Customer Service Representatives should be advised of the alleged fault. A sample from the batch concerned will be evaluated by the Quality Assurance Dept. and if found to be faulty, an RGA number will be provided and the goods can be returned to Reynard Health Supplies at no cost to you and a credit to the total value of the goods will be issued to you by ▇▇▇▇▇▇▇ Health Supplies. Maximum time to replace goods. Standard Delivery Times Do you have a Help Desk? Yes Geographic area covered? National Toll-free Phone Number (s)? No Non toll-free Help desk number? 1300 667 199 Corresponding toll charges? Local call cost Help desk hours? 8:30am to 5:00pm AEST Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇ ▇▇▇▇▇▇▇▇ ▇▇., Pemulwuy, NSW 2145 Post address: PO Box 955, Castle Hill, NSW 1765 Telephone: Office: (▇▇) ▇▇▇▇ ▇▇▇▇; Mob: ▇▇▇▇ ▇▇▇ ▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the duration of the Agreement, including optional extension periods. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? If order is received before 3pm EST, delivery will be within 48 hours Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? If order is received before 3pm EST, of the previous business day, delivery will be within 72 hours (for Rural and Remote NSW) If 'No' to either of the above questions - comments must be submitted The standard Roche Diagnostics Delivery terms are 48 hours, if order is received before 3pm EST for Sydney Metro /Regional areas. For Rural and Remote NSW, delivery will be within 72 hours Additional Standard delivery times offered? Overnight (O/N) Delivery is available on request but may attract an additional freight charge Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes. An additional freight charge may apply Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes. An additional freight charge may apply If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Same Day, Time Sensitive and Overnight Deliveries are available. An additional freight charge may apply Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Wedderburn are to Return of Goods must be notified authorised by Roche Customer Service within seven (7) days of any errors e.g. incorrect device supplied, wrong quantity delivered, or incorrect invoice price etc, by either email, fax, or phone within a reasonable time (generally within 5-10 working days) from date receipt of deliverygoods. Upon receiving this notification a Return for Maintenance Authority (RMA) No returns will be issued. Wedderburn will then rectify the reported error at no cost to the customer and within accepted by Roche Diagnostics unless a time frame that is agreeable to the end user. In the case were items are short delivered or a wrong device is supplied, the remaining or correct devices will be delivered within 24hrs in Sydney Metro, and 48hrs in Rural/Remote NSW. Goods Return Number (GRN) has been issed by Roche Diagnostics Customer Service Purchasing error is generated by the Customer Where As above. However, a 10% re-stocking fee will apply, except where the error is picked up goods are recalled by Wedderburn, Wedderburn will notify Roche Diagnostics or where the customer by email, phone goods are subject to a fault of manufacture or fax of where the error e.g incorrect price, device part number incorrect, etc. as soon as the error is noticed. Once the purchasing error has been rectified, goods will be delivered within 24hrs for Sydney/Metro areas and 48hrs for Regional/Rural areas. Where a purchasing error is made by the customer, and is picked up by the customer, after goods have been delivered, the customer is to notify Wedderburn within a reasonable time frame from the date of delivery (generally 5-10 working days). An RMA will be issued for goods return e.g incorrect device, or quantity. The supplied in error will be rectified within a time frame agreeable to the customer. by Roche Diagnostics Products are received faulty / damaged / short dated If products Return of Damaged or Short dated stock must be authorised by Roche Customer Service within seven (7) days of receipt of goods. No returns will be accepted by Roche Diagnostics unless a Goods Return Number (GRN) has been issed by Roche Diagnostics Customer Service. Where the goods are received faulty recalled by Roche Diagnostics or damaged Wedderburn where the goods are subject to a fault of manufacture, a Goods Return Number (GRN) will be issued by by Roche Diagnostics Customer Service regardless of date of receipt of goods Maximum time to replace goods. Replacement of goods will be within 48 hours of resolution of reason for return Tenderers are to indicate whether, if successful with all or part of their tender, they would be notified prepared to enter into a delivery scheduling agreement with individual Area Health Services or Hospitals for the delivery of goods. Such an agreement would cover such issues as delivery times and loading dock / drop-off / pick-up locations If successful Roche Diagnostice Australia Pty Ltd would be prepared to enter into a delivery scheduling agreement with individual Area Health Services or Hospitals for the delivery of goods. Such an agreement would cover such issues as delivery times and loading dock / drop-off / pick-up locations Do you have a Help Desk? Yes Geographic area covered? National Coverage Toll-free Phone Number (s)? ▇-▇▇▇-▇▇▇-▇▇▇ Non toll-free Help desk number? 02 8665 9820 Corresponding toll charges? Defined by emailservice provider Help desk hours? 9am - 6pm EST excluding weekends and public holidays. Distributor/s Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇ ▇▇▇▇ ▇▇▇, fax▇▇▇▇▇▇ ▇▇▇▇▇, or phone within a reasonable time (generally 5▇▇ ▇▇▇▇ Post address: PO Box 90, ▇▇▇▇▇ Farm, SA 5098 Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ E-10 womail: ▇▇▇▇.▇▇@▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇

Question Response. Purchasing error is generated by the Contractor As per If the return claim is due to an error by the supplier, a Good Return Notice will be issued, and the products will be picked up by our appointed carrier at no cost of the customer within Five (5) working days, a credit policy note for the full amount of the returned items will be issued. Purchasing error is generated by the Customer As per credit policy If the return claim is due to an error by the purchaser, a Good Return Notice will be issued after approval. The returned goods must be returned within 7 days after the Good Return Notice was issued, and in original, unopened, unmarked and in saleable condition. Products are received faulty / damaged / short dated As per credit policy If the return claim is due to damaged or faulty products, the replacement stocks will be supplied within 5 working days after receiving the notice, meanwhile, a Good Return Notice will be issued, and the damaged or faulty products will be picked up at no additional cost of the customer. Maximum time to replace goods. As per credit policy All return claims must be notified within fourteen (14) days of delivery. No return of product will be accepted without prior authorization. Do you have a Help Desk? Yes – for distribution and EDI issues Geographic area covered? State wide NSW, VIC, SA & QLD Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ N/A Non toll-free Help desk number? N/A 02 9648 0270 Corresponding toll charges? Nil Standard STD Help desk hours? 8:30am 9am – 5:00pm 5pm AEST Monday – Friday Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mailSite address: ▇▇_▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: PO Box 8171 Tumbi Umbi NSW 2261 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇ ▇/ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. interval Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Emergency Delivery Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes - but extra fees will apply Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes - but extra fees will apply If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order value, a $40 minimum order surcharge is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods must be returned in unbroken shipper lots. No goods will be accepted for return or credit unless prior approval has been obtained from a Terumo Customer Service Representative. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Products are received faulty / damaged / short dated Faulty Should a product be received in a faulty or damaged state the customer should report this to our Customer Service Department on 1800 TERUMO. Our Customer Service Representative will document all details and will arrange for a replacement to be sent, pending the outcome of the investigation. Product performance issues are documented using a Product Performance Report which is then forwarded to our Quality Assurance Manager for resolution. Terumo conduct a thorough investigation of the product issue to ensure all relevant information is documented and a letter response prepared and dispatched to the reporting individual detailing the outcome and complaint resolution. Damaged or Short Supplied Delivery related complaints are documented by our Customer Service Department using a Delivery Performance Report, which is forwarded to our Logistics Department and our Transport Provider for investigation and resolution. In the event of damaged or short delivery Terumo would replace, upon request, the product pending the outcome of the investigation. Application for return of goods must be made within (7) seven days from the receipt of the goods. Short dated Stock Terumo has a system is place which prevents short dated stock from being shipped. Any short dated stock that Terumo has is removed from inventory and quarantined. Maximum time to replace goods. Timeframe for replacement of goods where necessary. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Terumo will replace goods where necessary within a 24 hour period (Metro) or 72 hours remote areas from receipt of the replacement request. Timeframe for collection of goods to be returned. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Terumo will arrange collection of goods within one week from receipt of notification. Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9878 5122 Corresponding toll charges? N/A Help desk hours? Weekdays 8:30am – 5:00pm Distributor/s Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Level ▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, North Ryde, NSW 2113 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes. For all orders received and processed by 3:00pm Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes. For all orders received and processed by 3:00pm If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Thermo Fisher will make every effort to provide urgent or emergency deliveries wherever possible. In the first instance, customers should contact Customer Service on 1300 735 297 for assistance or referral to the relevant Account Manager. • Emergency deliveries will be arranged for overnight delivery. • Customer Service hours are 8.30am to 5.30pm Monday to Friday. • Delivery time frames will be advised at the time of enquiry. • Associated costs may be applicable and would be advised at the time of ordering. Contractors are to detail if they have a minimum monetary order value All Orders will be Free into Store with no Minimum Order Value (MOV) however a Packaging & Handling Fee of $29.00 but extra fees will apply for orders whose total value is below $350.00. Total value includes any Thermo ▇▇▇▇▇▇ Scientific products from any business unit / portfolio and not just items listed on this Contract. If orders are placed online via our e-commerce platform “goDirect”, packaging and handling charges do not apply. Our Customer Service staff (ph.▇▇▇▇ ▇▇▇ ▇▇▇) will be happy to assist NSW Health consolidate orders and/or establish standing orders. We are confident that with the buying power of NSW Health you will be able to consolidate orders and therefore receive your deliveries entirely free of freight and the packaging and handling fee. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Thermo Fisher will arrange pick up via their freight forwarder at their expense Purchasing error is generated by the Customer Where the Customer has ordered in error: Goods returned will be subject to a 20% restocking fee. Products are received faulty / damaged / short dated In the case of defective goods, Thermo ▇▇▇▇▇▇ will arrange pick up via our freight forwarder at our expense. The Customer must inspect the goods immediately following delivery. Concealed damage must be reported in writing to Thermo ▇▇▇▇▇▇ within 7 days of receipt of shipment. Email: inforhealthcareau.@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ After verbal authorisation has been granted via Customer Service, a Credit Authorisation Return (CAR) will be completed and forwarded to the Customer which must accompany the goods being returned to Thermo ▇▇▇▇▇▇. Maximum time to replace goods. Maximum time to replace goods ex stock is one week Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 03 9757 4300 Corresponding toll charges? Standard rates apply Help desk hours? 8:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Full Credit Purchasing error is generated by the Customer Full Credit Products are received faulty / damaged / short dated Full Credit Maximum time to replace goods. 24 hours provided item is in stock Do you have a Help Desk? Yes Geographic area covered? Australia wide Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9881 3333 Corresponding toll charges? N/A Help desk hours? 8.45 am to 5.15 pm - Monday to Friday. After office hours (available till 8.30pm) Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone Number ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? No If 'No' to either of the above questions - comments must be submitted Pallet loads of plastic bags can only be transported via large delivery trucks where availability of these common carriers is limited to daily pick up for overnight delivery. Road transport timetables for rural areas means delivery times of 24 to 48 hours minimum. Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Delivery: Orders of 3 or less cartons or with a value <$300 may attract a delivery fee. Delivery charged at cost. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Returns accepted for credit Purchasing error is generated by the Customer Returns accepted for credit Products are received faulty / damaged / short dated Returns accepted for credit Maximum time to replace goods. 90 days Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9932 1100 Corresponding toll charges? No Help desk hours? 7:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Post address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Wedderburn are to be notified of any errors e.g. incorrect device supplied, wrong quantity delivered, or incorrect invoice price etc, by either email, fax, or phone within a reasonable time (generally within 5-10 working days) from date of delivery. Upon receiving this notification a Return for Maintenance Authority (RMA) will be issued. Wedderburn will then rectify the reported error at no cost to the customer and within a time frame that is agreeable to the end user. In the case were items are short delivered or a wrong device is supplied, the remaining or correct devices will be delivered within 24hrs in Sydney Metro, and 48hrs in Rural/Remote NSW. Purchasing error is generated by the Customer Where the error is picked up by Wedderburn, Wedderburn will notify the customer by email, phone or fax of the error e.g incorrect price, device part number incorrect, etc. as soon as the error is noticed. Once the purchasing error has been rectified, goods will be delivered within 24hrs for Sydney/Metro areas and 48hrs for Regional/Rural areas. Where a purchasing error is made by the customer, and is picked up by the customer, after goods have been delivered, the customer is to notify Wedderburn within a reasonable time frame from the date of delivery (generally 5-10 working days). An RMA will be issued for goods return e.g incorrect device, or quantity. The error will be rectified within a time frame agreeable to the customer. Products are received faulty / damaged / short dated If products are received faulty or damaged Wedderburn are to be notified by email, fax, or phone within a reasonable time (generally 5-10 woA

Question Response. Purchasing error is generated by the Contractor As per credit policy HemoCue Australia will arrange a courier pick up of the stock, and any invoices that were created will be credited. Purchasing error is generated by the Customer As per credit policy Product must be returned to HemoCue Australia within 7 days, and in a re-saleable condition Products are received faulty / damaged / short dated As per credit policy Maximum time to replace goods. As per credit policy Do you have a Help Desk? Yes – for distribution and EDI issues Geographic area covered? State wide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8:30am – 5:00pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇_▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for Once the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order value, a $40 minimum order surcharge is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods must be returned in unbroken shipper lots. No goods will be accepted for return or credit unless prior approval stock has been obtained from a Terumo Customer Service Representative. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Products are received faulty / damaged / back at HemoCue Australia and inspected and agreed as being faulty/damaged/short dated Faulty Should a product be received in a faulty or damaged state we will replace the customer should report this to our Customer Service Department on 1800 TERUMO. Our Customer Service Representative will document all details and will arrange for a replacement to be sent, pending the outcome of the investigation. Product performance issues are documented using a Product Performance Report which is then forwarded to our Quality Assurance Manager for resolution. Terumo conduct a thorough investigation of the product issue to ensure all relevant information is documented and a letter response prepared and dispatched to the reporting individual detailing the outcome and complaint resolution. Damaged or Short Supplied Delivery related complaints are documented by our Customer Service Department using a Delivery Performance Report, which is forwarded to our Logistics Department and our Transport Provider for investigation and resolution. In the event of damaged or short delivery Terumo would replace, upon request, the product pending the outcome of the investigation. Application for return of goods must be made within (7) seven days from the receipt of the goods. Short dated Stock Terumo has a system is place which prevents short dated stock from being shipped. Any short dated stock that Terumo has is removed from inventory and quarantinedstock. Maximum time to replace goods. Timeframe for replacement 3 days on receipt of goods where necessary. Application Tenderers are to indicate whether, if successful with all or part of their tender, they would be prepared to enter into a delivery scheduling agreement with individual Area Health Services or Hospitals for return of goods must be made within (7) seven days from the receipt delivery of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Terumo will replace goods where necessary within a 24 hour period (Metro) or 72 hours remote areas from receipt of the replacement request. Timeframe for collection of goods to be returned. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Terumo will arrange collection of goods within one week from receipt of notification. Such an agreement would cover such issues as delivery times and loading dock / drop-off / pick-up locations Yes Do you have a Help Desk? Yes Geographic area covered? Australia Australia, Papua New Guinea and New Zealand some Pacific Islands Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9878 5122 4384 6855 Corresponding toll charges? N/A If non toll free, then standard call charges apply Help desk hours? Weekdays 8:30am – 5:00pm Distributor/s Trading Name N/A Site Address 8am-5pm Monday to Friday (principal place of businesspublic Holidays excluded) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Level Suite ▇, ▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, North RydeGosford, NSW 2113 2250 Post address: ▇▇ ▇▇▇ ▇▇▇PO Box 1841 Gosford, ▇NSW 2250 Telephone: ▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes. For all orders received and processed by 3:00pm Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes. For all orders received and processed by 3:00pm If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Thermo Fisher will make every effort to provide urgent or emergency deliveries wherever possible. In the first instance, customers should contact Customer Service on 1300 735 297 for assistance or referral to the relevant Account Manager. • Emergency deliveries will be arranged for overnight delivery. • Customer Service hours are 8.30am to 5.30pm Monday to Friday. • Delivery time frames will be advised at the time of enquiry. • Associated costs may be applicable and would be advised at the time of ordering. Contractors are to detail if they have a minimum monetary order value All Orders will be Free into Store with no Minimum Order Value (MOV) however a Packaging & Handling Fee of $29.00 will apply for orders whose total value is below $350.00. Total value includes any Thermo ▇▇▇▇▇▇ Scientific products from any business unit / portfolio and not just items listed on this Contract. If orders are placed online via our e-commerce platform “goDirect”, packaging and handling charges do not apply. Our Customer Service staff (ph.▇▇▇▇ ▇▇▇ ▇▇▇) will be happy to assist NSW Health consolidate orders and/or establish standing orders. We are confident that with the buying power of NSW Health you will be able to consolidate orders and therefore receive your deliveries entirely free of freight and the packaging and handling fee. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Thermo Fisher will arrange pick up via their freight forwarder at their expense Purchasing error is generated by the Customer Where the Customer has ordered in error: Goods returned will be subject to a 20% restocking fee. Products are received faulty / damaged / short dated In the case of defective goods, Thermo ▇▇▇▇▇▇ will arrange pick up via our freight forwarder at our expense. The Customer must inspect the goods immediately following delivery. Concealed damage must be reported in writing to Thermo ▇▇▇▇▇▇ within 7 days of receipt of shipment. Email: inforhealthcareau.@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ After verbal authorisation has been granted via Customer Service, a Credit Authorisation Return (CAR) will be completed and forwarded to the Customer which must accompany the goods being returned to Thermo ▇▇▇▇▇▇. Maximum time to replace goods. Maximum time to replace goods ex stock is one week Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 03 9757 4300 Corresponding toll charges? Standard rates apply Help desk hours? 8:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Full Credit Purchasing error is generated by the Customer Full Credit Products are received faulty / damaged / short dated Full Credit Maximum time to replace goods. 24 hours provided item is in stock Do you have a Help Desk? Yes Geographic area covered? Australia wide Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9881 3333 Corresponding toll charges? N/A Help desk hours? 8.45 am to 5.15 pm - Monday to Friday. After office hours (available till 8.30pm) Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone Number ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? No If 'No' to either of the above questions - comments must be submitted Pallet loads of plastic bags can only be transported via large delivery trucks where availability of these common carriers is limited to daily pick up for overnight delivery. Road transport timetables for rural areas means delivery times of 24 to 48 hours minimum. Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Delivery: Orders of 3 or less cartons or with a value <$300 may attract a delivery fee. Delivery charged at cost. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Returns accepted for credit Purchasing error is generated by the Customer Returns accepted for credit Products are received faulty / damaged / short dated Returns accepted for credit Maximum time to replace goods. 90 days Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9932 1100 Corresponding toll charges? No Help desk hours? 7:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Post address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Wedderburn are to be notified of any errors e.g. incorrect device supplied, wrong quantity delivered, or incorrect invoice price etc, by either email, fax, or phone within a reasonable time (generally within 5-10 working days) from date of delivery. Upon receiving this notification a Return for Maintenance Authority (RMA) will be issued. Wedderburn will then rectify the reported error at no cost to the customer and within a time frame that is agreeable to the end user. In the case were items are short delivered or a wrong device is supplied, the remaining or correct devices will be delivered within 24hrs in Sydney Metro, and 48hrs in Rural/Remote NSW. Purchasing error is generated by the Customer Where the error is picked up by Wedderburn, Wedderburn will notify the customer by email, phone or fax of the error e.g incorrect price, device part number incorrect, etc. as soon as the error is noticed. Once the purchasing error has been rectified, goods will be delivered within 24hrs for Sydney/Metro areas and 48hrs for Regional/Rural areas. Where a purchasing error is made by the customer, and is picked up by the customer, after goods have been delivered, the customer is to notify Wedderburn within a reasonable time frame from the date of delivery (generally 5-10 working days). An RMA will be issued for goods return e.g incorrect device, or quantity. The error will be rectified within a time frame agreeable to the customer. Products are received faulty / damaged / short dated If products are received faulty or damaged Wedderburn are to be notified by email, fax, or phone within a reasonable time (generally 5-10 woNo

Question Response. Purchasing error is generated by the Contractor As per credit policy Purchasing error is generated by the Customer As per credit policy Products are received faulty / damaged / short dated As per credit policy Maximum time to replace goods. As per credit policy Metro/Regional within 24 Do you have a Help Desk? Yes – for distribution and EDI issues hours? Geographic area covered? State wide National Agree to Standard Delivery Yes Toll-free Phone Number number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8:30am – 5:00pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇_▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes Non toll-free Help desk number? 02 9498 9340 If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order value, a $40 minimum order surcharge is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods must be returned in unbroken shipper lots. No goods will be accepted for return or credit unless prior approval has been obtained from a Terumo Customer Service Representative. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Products are received faulty / damaged / short dated Faulty Should a product be received in a faulty or damaged state the customer should report this to our Customer Service Department on 1800 TERUMO. Our Customer Service Representative will document all details and will arrange for a replacement to be sent, pending the outcome of the investigation. Product performance issues are documented using a Product Performance Report which is then forwarded to our Quality Assurance Manager for resolution. Terumo conduct a thorough investigation of the product issue to ensure all relevant information is documented and a letter response prepared and dispatched to the reporting individual detailing the outcome and complaint resolution. Damaged or Short Supplied Delivery related complaints are documented by our Customer Service Department using a Delivery Performance Report, which is forwarded to our Logistics Department and our Transport Provider for investigation and resolution. In the event of damaged or short delivery Terumo would replace, upon request, the product pending the outcome of the investigation. Application for return of goods must be made within (7) seven days from the receipt of the goods. Short dated Stock Terumo has a system is place which prevents short dated stock from being shipped. Any short dated stock that Terumo has is removed from inventory and quarantined. Maximum time to replace goods. Timeframe for replacement of goods where necessary. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Terumo will replace goods where necessary within a 24 hour period (Metro) or 72 hours remote areas from receipt of the replacement request. Timeframe for collection of goods to be returned. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Terumo will arrange collection of goods within one week from receipt of notification. Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9878 5122 Corresponding toll charges? N/A Help desk hours? Weekdays 8:30am – 5:00pm Distributor/s Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Level ▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, North Ryde, NSW 2113 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 Yes Corresponding toll charges? Help desk hours? Yes. For all orders received and processed by 3:00pm Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes. For all orders received and processed by 3:00pm If 'No' to either of the above questions - Local or STD charges Yes comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Thermo Fisher will make every effort to provide urgent or emergency deliveries wherever possible. In the first instance, customers should contact Customer Service on 1300 735 297 for assistance or referral to the relevant Account Manager. • Emergency deliveries will be arranged for overnight delivery. • Customer Service hours are 8.30am to 5.30pm Monday to Friday. • Delivery time frames will be advised at the time of enquiry. • Associated costs may be applicable and would be advised at the time of ordering. Contractors are to detail if they have a minimum monetary order value All Orders will be Free into Store with no Minimum Order Value (MOV) however a Packaging & Handling Fee of $29.00 will apply for orders whose total value is below $350.00. Total value includes any Thermo ▇▇▇▇▇▇ Scientific products from any business unit / portfolio and not just items listed on this Contract. If orders are placed online via our e-commerce platform “goDirect”, packaging and handling charges do not apply. Our Customer Service staff (ph.▇▇▇▇ ▇▇▇ ▇▇▇) will be happy to assist NSW Health consolidate orders and/or establish standing orders. We are confident that with the buying power of NSW Health you will be able to consolidate orders and therefore receive your deliveries entirely free of freight and the packaging and handling fee. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Thermo Fisher will arrange pick up via their freight forwarder at their expense Purchasing error is generated by the Customer Where the Customer has ordered in error: Goods returned will be subject to a 20% restocking fee. Products are received faulty / damaged / short dated In the case of defective goods, Thermo ▇▇▇▇▇▇ will arrange pick up via our freight forwarder at our expense. The Customer must inspect the goods immediately following delivery. Concealed damage must be reported in writing to Thermo ▇▇▇▇▇▇ within 7 days of receipt of shipment. Email: inforhealthcareau.@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ After verbal authorisation has been granted via Customer Service, a Credit Authorisation Return (CAR) will be completed and forwarded to the Customer which must accompany the goods being returned to Thermo ▇▇▇▇▇▇. Maximum time to replace goods. Maximum time to replace goods ex stock is one week Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 03 9757 4300 Corresponding toll charges? Standard rates apply Help desk hours? 8:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Full Credit Purchasing error is generated by the Customer Full Credit Products are received faulty / damaged / short dated Full Credit Maximum time to replace goods. 24 hours provided item is in stock Do you have a Help Desk? Yes Geographic area covered? Australia wide Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9881 3333 Corresponding toll charges? N/A Help desk hours? 8.45 am to 5.15 pm - Monday to Friday. After office hours (available till 8.30pm) Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Pty Ltd Agree to Emergency Yes However emergency delivery has no Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone Number ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 12 hours? Yes estimated quantities have been given Sales Order Phone Number Sales Order Email Address Company Email Address Company Website 1300 720 274 Agree to Standard Emergency Delivery Times - Rural/Remote NSW within 48 24 hours? Yes However emergency delivery has no estimated quantities have been given If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? No If 'No' to either of the above questions - comments must be submitted Pallet loads of plastic bags can only be transported via large delivery trucks where availability of these common carriers is limited to daily pick up for overnight delivery. Road transport timetables for rural areas means delivery times of 24 to 48 hours minimum. Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Delivery: Orders of 3 or less cartons or with a value <$300 may attract a delivery fee. Delivery charged at cost. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Returns accepted for credit Purchasing error is generated by the Customer Returns accepted for credit Products are received faulty / damaged / short dated Returns accepted for credit Maximum time to replace goods. 90 days Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9932 1100 Corresponding toll charges? No Help desk hours? 7:30am to 5:30pm Question Response Trading Name N/A Site Address (principal place of business) N/A Additional emergency delivery times offered? Yes Sales Order Phone Number N/A Minimum Order Fee: No Minimum Monetary Order Value Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Help Desk Policy Distributor/s 13 Purchasing error is generated by the Contractor Contractor will rectify error at no cost to the customer. This includes freight for the return of incorrect or oversupplies goods. Purchasing error is generated by the Customer Contractor will accept return and will give a full refund of any goods purchased in error if they are still in original condition and have not been used. Goods are returned using customers freight forwarder. Products are received faulty / damaged / short dated Contractor will rectify error at no cost to the customer. This includes freight for the return of faulty or short dated goods. Maximum time to replace goods. As per agreed delivery times Do you have a Help Desk? Yes Geographic area covered? Australia Wide Toll-free Phone number (s)? N/A Non toll-free Help desk number? 02 9618 2577 Corresponding toll charges? N/A Help desk hours? 8.00am - 5.00pm EST (an emergency after hours mobile number is also provided) Site address: ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Post address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 3195 Post address: PO Box 600 Mordialloc Victoria 3195 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ If 'No' to either of the above questions - comments must be submitted Additional emergency delivery times offered? N/A N/A Yes - Orders under $300 ex gst include h E-mail: ▇▇▇▇@▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Wedderburn are to be notified of any errors e.g. incorrect device supplied, wrong quantity delivered, or incorrect invoice price etc, by either email, fax, or phone within a reasonable time (generally within 5-10 working days) from date of delivery. Upon receiving this notification a Return for Maintenance Authority (RMA) will be issued. Wedderburn will then rectify the reported error at no cost to the customer and within a time frame that is agreeable to the end user. In the case were items are short delivered or a wrong device is supplied, the remaining or correct devices will be delivered within 24hrs in Sydney Metro, and 48hrs in Rural/Remote NSW. Purchasing error is generated by the Customer Where the error is picked up by Wedderburn, Wedderburn will notify the customer by email, phone or fax of the error e.g incorrect price, device part number incorrect, etc. as soon as the error is noticed. Once the purchasing error has been rectified, goods will be delivered within 24hrs for Sydney/Metro areas and 48hrs for Regional/Rural areas. Where a purchasing error is made by the customer, and is picked up by the customer, after goods have been delivered, the customer is to notify Wedderburn within a reasonable time frame from the date of delivery (generally 5-10 working days). An RMA will be issued for goods return e.g incorrect device, or quantity. The error will be rectified within a time frame agreeable to the customer. Products are received faulty / damaged / short dated If products are received faulty or damaged Wedderburn are to be notified by email, fax, or phone within a reasonable time (generally 5-10 wo▇

Question Response. Purchasing error is generated by the Contractor As per credit policy In this case, Medirite will accept the goods back as long as they are in a good and resalable condition. Medirite will organise to have the freight picked up and replaced if required Purchasing error is generated by the Customer As per credit policy In this case, Medirite will accept the goods back as long as they are in a good and resalable condition. The contractor will need to pay for the freight back to Medirite Products are received faulty / damaged / short dated As per credit policy Medirite will replace all stock within 24 hours if faulty or damaged Maximum time to replace goods. As per credit policy 24 hours metro, 48 hours rural Do you have a Help Desk? Yes – for distribution and EDI issues Geographic area covered? State wide Australia Wide, each state has a dedicated customer service team Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8:30am – 5:00pm Trading Name N/A Site Address (principal place of businessAsk for Medirite) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇_▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order value, a $40 minimum order surcharge is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods must be returned in unbroken shipper lots. No goods will be accepted for return or credit unless prior approval has been obtained from a Terumo Customer Service Representative. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Products are received faulty / damaged / short dated Faulty Should a product be received in a faulty or damaged state the customer should report this to our Customer Service Department on 1800 TERUMO. Our Customer Service Representative will document all details and will arrange for a replacement to be sent, pending the outcome of the investigation. Product performance issues are documented using a Product Performance Report which is then forwarded to our Quality Assurance Manager for resolution. Terumo conduct a thorough investigation of the product issue to ensure all relevant information is documented and a letter response prepared and dispatched to the reporting individual detailing the outcome and complaint resolution. Damaged or Short Supplied Delivery related complaints are documented by our Customer Service Department using a Delivery Performance Report, which is forwarded to our Logistics Department and our Transport Provider for investigation and resolution. In the event of damaged or short delivery Terumo would replace, upon request, the product pending the outcome of the investigation. Application for return of goods must be made within (7) seven days from the receipt of the goods. Short dated Stock Terumo has a system is place which prevents short dated stock from being shipped. Any short dated stock that Terumo has is removed from inventory and quarantined. Maximum time to replace goods. Timeframe for replacement of goods where necessary. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Terumo will replace goods where necessary within a 24 hour period (Metro) or 72 hours remote areas from receipt of the replacement request. Timeframe for collection of goods to be returned. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Terumo will arrange collection of goods within one week from receipt of notification. Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9878 5122 9676 8113 Corresponding toll charges? N/A No Help desk hours? Weekdays 8:30am – 5:00pm Distributor/s to 5pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Level ▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, North Ryde, NSW 2113 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes. For all orders received and processed by 3:00pm Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes. For all orders received and processed by 3:00pm If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Thermo Fisher will make every effort to provide urgent or emergency deliveries wherever possible. In the first instance, customers should contact Customer Service on 1300 735 297 for assistance or referral to the relevant Account Manager. • Emergency deliveries will be arranged for overnight delivery. • Customer Service hours are 8.30am to 5.30pm Monday to Friday. • Delivery time frames will be advised at the time of enquiry. • Associated costs may be applicable and would be advised at the time of ordering. Contractors are to detail if they have a minimum monetary order value All Orders will be Free into Store with no Minimum Order Value (MOV) however a Packaging & Handling Fee of $29.00 will apply for orders whose total value is below $350.00. Total value includes any Thermo ▇▇▇▇▇▇ Scientific products from any business unit / portfolio and not just items listed on this Contract. If orders are placed online via our e-commerce platform “goDirect”, packaging and handling charges do not apply. Our Customer Service staff (ph.▇▇▇▇ ▇▇▇ ▇▇▇) will be happy to assist NSW Health consolidate orders and/or establish standing orders. We are confident that with the buying power of NSW Health you will be able to consolidate orders and therefore receive your deliveries entirely free of freight and the packaging and handling fee. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Thermo Fisher will arrange pick up via their freight forwarder at their expense Purchasing error is generated by the Customer Where the Customer has ordered in error: Goods returned will be subject to a 20% restocking fee. Products are received faulty / damaged / short dated In the case of defective goods, Thermo ▇▇▇▇▇▇ will arrange pick up via our freight forwarder at our expense. The Customer must inspect the goods immediately following delivery. Concealed damage must be reported in writing to Thermo ▇▇▇▇▇▇ within 7 days of receipt of shipment. Email: inforhealthcareau.@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ After verbal authorisation has been granted via Customer Service, a Credit Authorisation Return (CAR) will be completed and forwarded to the Customer which must accompany the goods being returned to Thermo ▇▇▇▇▇▇. Maximum time to replace goods. Maximum time to replace goods ex stock is one week Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 03 9757 4300 Corresponding toll charges? Standard rates apply Help desk hours? 8:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ 2060 Post address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Full Credit Purchasing error is generated by the Customer Full Credit Products are received faulty / damaged / short dated Full Credit Maximum time to replace goods. 24 hours provided item is in stock Do you have a Help Desk? Yes Geographic area covered? Australia wide Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9881 3333 Corresponding toll charges? N/A Help desk hours? 8.45 am to 5.15 pm - Monday to Friday. After office hours (available till 8.30pm) Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone Number ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? No If 'No' to either of the above questions - comments must be submitted Pallet loads of plastic bags can only be transported via large delivery trucks where availability of these common carriers is limited to daily pick up for overnight delivery. Road transport timetables for rural areas means delivery times of 24 to 48 hours minimum. Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Delivery: Orders of 3 or less cartons or with a value <$300 may attract a delivery fee. Delivery charged at cost. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Returns accepted for credit Purchasing error is generated by the Customer Returns accepted for credit Products are received faulty / damaged / short dated Returns accepted for credit Maximum time to replace goods. 90 days Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9932 1100 Corresponding toll charges? No Help desk hours? 7:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Post address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A No Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value No $500 If there is a value is it linked to a pattern of purchasing frequency? No N/A Purchasing error is generated by the Contractor Wedderburn are to be notified of any errors e.g. incorrect device supplied, wrong quantity delivered, or incorrect invoice price etc, by either email, fax, or phone within a reasonable time (generally within 5-10 working days) from date of delivery. Upon receiving this notification a Return for Maintenance Authority (RMA) will be issued. Wedderburn will then rectify the reported error at no cost to the customer and within a time frame that is agreeable to the end user. In the case were items are short delivered or a wrong device is supplied, the remaining or correct devices will be delivered within 24hrs in Sydney Metro, and 48hrs in Rural/Remote NSW. NSW Health Purchasing error is generated by the Customer Where Will accept the error is picked up by Wedderburn, Wedderburn will notify the customer by email, phone or fax good with freight coast at expense of the error e.g incorrect price, device part number incorrect, etc. as soon as the error is noticed. Once the purchasing error has been rectified, goods will be delivered within 24hrs for Sydney/Metro areas and 48hrs for Regional/Rural areas. Where a purchasing error is made by the customer, and is picked up by the customer, after goods have been delivered, the customer is to notify Wedderburn within a reasonable time frame from the date of delivery (generally 5-10 working days). An RMA will be issued for goods return e.g incorrect device, or quantity. The error will be rectified within a time frame agreeable to the customer. NSW Health Products are received faulty / damaged / short dated Application for credit because of short shipment/damaged goods/over shipment of Goods must be made within 14 days from receipt of goods. If products are received faulty you have not made an Application within this time you will be deemed to have accepted the shipment and you cannot make any further claims. If there is an over shipment, you must immediately inform ▇▇▇▇▇▇▇ Health Supplies in writing and Reynard Health Supplies is entitled to, at your option, charge you for the excess goods or damaged Wedderburn are recover the excess goods from you. If a product is believed to be notified faulty, goods should be isolated and Reynard Health Supplies Customer Service Representatives should be advised of the alleged fault. A sample from the batch concerned will be evaluated by emailthe Quality Assurance Dept. and if found to be faulty, faxan RGA number will be provided and the goods can be returned to Reynard Health Supplies at no cost to you and a credit to the total value of the goods will be issued to you by ▇▇▇▇▇▇▇ Health Supplies. Maximum time to replace goods. Standard Delivery Times Do you have a Help Desk? Yes Geographic area covered? National Toll-free Phone Number (s)? No Non toll-free Help desk number? 1300 667 199 Corresponding toll charges? Local call cost Help desk hours? 8:30am to 5:00pm AEST Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, or phone within a reasonable time (generally 5▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇ ▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇ ▇▇▇▇ Post address: PO Box 90, ▇▇▇▇▇ Farm, SA 5098 Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ E-10 womail: ▇▇▇▇.▇▇@▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇