Quality Management Support Clause Samples
Quality Management Support. At the outset of each TO, the contractor shall define quality issues with DHS program/project managers and stakeholders. The primary purpose of quality management (QM) is to confirm that the contractor identifies customer requirements and expectations, presents accurate information in a methodical way that ensures successfully completing each TO, and ensures proper tracking of all documents and records. Quality assurance and control processes are critical to maintaining accuracy and accountability of contractor-provided services and initializing, performing and closing TOs. Quality Management support shall involve, but is not limited to the following: • Providing QM Plans • QM support and oversight • Using a well structured methodology for developing program-related documents • Plan, measure and provide quality assurance and control information to the agency or program office, including quality assurance surveillance plans
Quality Management Support. (ASO CONTRACT) 31 Contractor shall invite individuals and their families that are representative of the community being served, 32 including all age groups, to participate in planning activities and in the implementation and evaluation of the 33 public behavioral health system. Contractor must be able to demonstrate how this requirement is 34 implemented. 36 Member Counties shall encourage local efforts to provide services that are integrated and coordinated with 37 other formal/informal service delivery systems. 39 Contractor’s County Coordinator shall assist North Sound BH-ASO in conducting quality management programs 40 and activities, in accordance with Exhibit A. Activities include quality management processes as appropriate, 41 which are designed to allow North Sound BH-ASO to: 42 43 • Assess the degree to which crisis behavioral health services and planning is driven by and incorporates 44 individual and family voice; 45 • Assess the degree to which crisis behavioral health services are age, culturally, and linguistically 46 competent; 47 • Assess the degree to which crisis behavioral health services are provided in the least restrictive 48 environment; 1 • Assess the degree to which uninterrupted linkages occur that move the individual toward recovery and