Common use of Provisioning and Implementation Clause in Contracts

Provisioning and Implementation. The Contractor shall meet the committed interval dates or due date negotiated with the Customer. If the Customer agrees to a negotiated due date, the negotiated due date supersedes the committed interval. At the Customer’s discretion, if the scope of the Service Request(s) meets the Coordinated or Managed Project criteria, negotiated due dates will be established and documented in the Project Timeline per SOW Business Requirements Section G.8, Contracted Service Project Work. Provisioning SLAs have two objectives: Objective 1: Individual service installation; and, Objective 2: Successful Install Monthly Percentage by service type. Note: Provisioning timelines include extended demarcation wiring when appropriate. Measurement Process: Objective 1: Individual Service Installations: Install intervals are based on the committed installation intervals established in this SLA or due dates negotiated between the Customer and the Contractor. This objective requires the Contractor to meet the due date for each individual service installation. This includes individual circuit/service/seat level installations for Coordinated and Managed Projects. Objective 2: Successful Install Monthly Percentage per Service Type: The Contractor shall sum all individual installations per service, as listed below, meeting the objective in the measurement period and divide by the sum of all individual service installations due per service in the measurement period and multiply by 100 to equal the percentage of service installations completed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Converged VoIP 45 Coordinated/Managed Project Converged VoIP Voice Mail 30 Coordinated/Managed Project AT&T CHCS UC Voice Service 45 Coordinated/Managed Project AT&T TAO Service 45 Coordinated/Managed Project AT&T Avaya Cloud Service 45 Coordinated/Managed Project AT&T SIP Calling Plans - IPFlex 45 Coordinated/Managed Project AT&T Managed ATS Video Conferencing Service 45 Coordinated/Managed Project AT&T Managed ▇▇▇ Switch 45 Coordinated/Managed Project Objectives: Objective 1: Individual service installation: Service provisioned on or before the due date per installation Service Request. Objective 2: Monthly Average percent by service type: Rights and Remedies 1. Per Occurrence: • Objective 1: Individual service installations: 50% of installation fee credited to the Customer for any missed committed objective.

Provisioning and Implementation. The Contractor shall meet the committed interval dates or due date negotiated with the Customer. If the Customer agrees to a negotiated due date, the negotiated due date supersedes the committed interval. At the Customer’s discretion, if the scope of the Service Request(s) meets the Coordinated or Managed Project criteria, negotiated due dates will be established and documented in the Project Timeline per SOW Business Requirements Section G.8, Contracted Service Project Work. Provisioning SLAs have two (2) objectives: Objective 1: Individual service installation; and, Objective 2: Successful Install Monthly Percentage by service type. Note: Provisioning timelines include extended demarcation wiring when appropriate. Measurement Process: Objective 1: Individual Service Installations: Install intervals are based on the committed installation intervals established in this SLA or due dates negotiated between the Customer and the Contractor. This objective requires the Contractor to meet the due date for each individual service installation. This includes individual circuit/service/seat service level installations for Coordinated and Managed Projects. Objective 2: Successful Install Monthly Percentage per Service Type: The Contractor shall sum all individual installations per service, as listed below, meeting the objective in the measurement period and divide by the sum of all individual service installations due per service in the measurement period and multiply by 100 to equal the percentage of service installations completed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Converged VoIP 45 Services: Features must be installed in conjunction with the service except when listed below: Service Type Committed Interval Days Coordinated/Managed Project Converged VoIP Voice Mail BIS 30 Coordinated/Managed Project AT&T CHCS UC Voice Service 45 Coordinated/Managed Project AT&T TAO Service 45 Coordinated/Managed Project AT&T Avaya Cloud Service 45 Coordinated/Managed Project AT&T SIP Calling Plans - IPFlex 45 Coordinated/Managed Project AT&T Managed ATS Video Conferencing Service 45 Coordinated/Managed Project AT&T Managed ▇▇▇ Switch 45 Coordinated/Managed Project Objectives: Objective (s): Objective 1: Individual service installation: Service provisioned on or before the due date per installation Service Request. Objective 2: Monthly Average percent by service type: Basic Standard Premier Bidder’s Objective Commitment Access Type (B) (S) (P) (B or P) BIS ≥ 90% N/A ≥ 95% P Rights and Remedies 1. Per Occurrence: • Objective 1: Individual service installations: 50% of installation fee credited to the Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100% of the installation fee credited to the Customer for all service installations (per service type) that did not complete within the committed objective during the month if the Successful Install Monthly Percentage is below the committed objective.

Provisioning and Implementation. The Contractor shall meet the committed interval dates or due date negotiated with the Customer. If the Customer agrees to a negotiated due date, the negotiated due date supersedes the committed interval. At the Customer’s discretion, if the scope of the Service Request(s) meets the Coordinated or Managed Project criteria, negotiated due dates will wil l be established and documented in the Project Timeline per SOW Business Requirements Section G.8, Contracted Service Project Work. Provisioning SLAs have two objectives: Objective 1: Individual service installation; and, Objective 2: Successful Install Monthly Percentage by service type. Note: Provisioning timelines include extended demarcation wiring when appropriate. Measurement Process: Objective 1: Individual Service Installations: Install intervals are based on the committed installation intervals established in this SLA or due dates negotiated between the Customer and the Contractor. This objective requires the Contractor to meet the due date for each individual service installation. This includes individual circuit/service/seat service level installations for Coordinated and Managed Projects. Objective 2: Successful Install Monthly Percentage per Service Type: The Contractor shall sum all individual installations per service, as listed below, meeting the objective in the measurement period and divide by the sum of all individual service installations due per service in the measurement period and multiply by 100 to equal the percentage of service installations completed on time. The Contractor must meet or exceed the objective below in order or der to avoid the rights and remedies. Converged VoIP 45 Coordinated/Managed Project Converged VoIP Voice Mail InFRa 30 Coordinated/Managed Project AT&T CHCS UC Voice Service 45 InFRaM 30 Coordinated/Managed Project AT&T TAO Service 45 Coordinated/Managed Project AT&T Avaya Cloud Service 45 Coordinated/Managed Project AT&T SIP Calling Plans - IPFlex 45 Coordinated/Managed Project AT&T Managed ATS Video Conferencing Service 45 Coordinated/Managed Project AT&T Managed ▇▇▇ Switch 45 Coordinated/Managed Project Objectives: Objective 1: Individual service installation: Service provisioned on or before the due date per installation Service Request. Objective 2: Monthly Average percent by service type: Rights and Remedies 1. Per Occurrence: • Objective 1: Individual service installations: 50% of installation fee credited to the Customer for any missed committed objective.Project

Provisioning and Implementation. The Contractor shall meet the committed interval dates or due date negotiated with the Customer. If the Customer agrees to a negotiated due date, the negotiated due date supersedes the committed interval. At the Customer’s discretion, if the scope of the Service Request(s) meets the Coordinated or Managed Project criteria, negotiated due dates will be established and documented in the Project Timeline per SOW Business Requirements Section G.8, Contracted Service Project Work. Provisioning SLAs have two (2) objectives: Objective 1: Individual service installation; and, Objective 2: Successful Install Monthly Percentage by service type. Note: Provisioning timelines include extended demarcation wiring when appropriate. Measurement Process: Objective 1: Individual Service Installations: Install intervals are based on the committed installation intervals established in this SLA or due dates negotiated between the Customer and the Contractor. This objective requires the Contractor to meet the due date for each individual service installation. This includes individual circuit/service/seat service level installations for Coordinated and Managed Projects. Objective 2: Successful Install Monthly Percentage per Service Type: The Contractor shall sum all individual installations per service, as listed below, meeting the objective in the measurement period and divide by the sum of all individual service installations due per service in the measurement period and multiply by 100 to equal the percentage of service installations completed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Converged VoIP 45 Coordinated/Managed Project Converged VoIP Voice Mail 30 Coordinated/Managed Project AT&T CHCS UC Voice Service 45 Coordinated/Managed Project AT&T TAO Service 45 Coordinated/Managed Project AT&T Avaya Cloud Service 45 Coordinated/Managed Project AT&T SIP Calling Plans - IPFlex 45 Coordinated/Managed Project AT&T Managed ATS Video Conferencing Service 45 Coordinated/Managed Project AT&T Managed ▇▇▇ Switch 45 Coordinated/Managed Project ObjectivesServices: Features must be installed in conjunction with the service except when listed below: Objective (s): Objective 1: Individual service installation: Service provisioned on or before the due date per installation Service Request. Objective 2: Monthly Average percent by service type: Rights and Remedies 1. Per Occurrence: • Objective 1: Individual service installations: 50% of installation fee credited to the Customer for any missed committed objective.. Monthly Aggregated Measurements: Objective 2: 100% of the installation fee credited to the Customer for all service installations (per service type) that did not complete within the committed objective during the month if the Successful Install Monthly Percentage is below the committed objective. Access Type Basic (B) Standard (S) Premier (P) Bidder’s Objective Commitment (B or P) InFRa ≥ 90% N/A ≥ 95% P InFRaM ≥ 90% N/A ≥ 95% P 24.6.8.10 Time to Repair (TTR) (M-S) Flat Rate Internet Service Objective (s): The Unavailable Time objective shall not exceed: Rights and Remedies Per Occurrence: 25% credit or refund of the TMRC for each service (Circuit ID or Service ID) out of service for a period greater than the committed objective level. Internet Flat Rate Service ≤ 6 Hours ≤ 5 Hours ≤ 4 Hours B