Common use of Provision of Information to Students Clause in Contracts

Provision of Information to Students. The University has a strong system of student services and support including a team of financial advisors and student counsellors. As part of current widening participation activity, provision of information to both students and parents takes place on a regular basis through information packs and open and information evenings. With the introduction of variable fees it is recognised that students need more than ever to be given clear and accurate information. The University has adopted a number of strategies, building on existing good practice, and increasing current levels of resource to ensure that prospective students are provided with the appropriate information. Additional emphasis has been placed on pre-entry guidance and the provision of both on-line and face-to-face support to enable applicants to plan how to finance their study and provide information about the level of support available through bursaries and other forms of financial assistance. The University has considerable expertise in helping students with difficulties through the Student Finance and Financial Support Section of the office of Student Affairs and through the cross-University committee where judgements are made on fee remission. Bursaries and financial support will be centrally administered through a standard set of criteria. Financial support and advice will draw on the experience of staff in gaining a rounded view of a student’s financial position and providing appropriate advice and referral systems. Specific actions for prospective students includes: • the provision of financial information, with ‘Frequently Asked Questions’ and illustrations of the cost of study for students on different types of courses, through a dedicated and interactive section of the University website and an annually updated booklet; • named financial adviser with particular responsibility for provision of fee information relating to variable fees, state support, bursaries and scholarships; • incorporation of financial and fees advice as an integral part of information provided for prospective students through open days, the website, the prospectus and other publications; • a series of talks in local schools and colleges; • inclusion of financial planning in our ‘Preparation for HE’ course which forms part of our range of outreach activity (see Annex); • an information pack sent to all full and part-time students receiving offers of places on programmes, clarifying their position in relation to fees and financial support; • a communications campaign developed by the Marketing Office. For new and continuing students financial support and advice will be provided by the Student Finance and Financial Support team within the Office of Student Affairs. The University has been commended by QAA for its strong student support service. The team of advice and support staff will provide information and assistance to students through our ‘one-stop shop’ facilities. We will: • provide administrative support for the Access to Learning Fund and a new Greenwich Financial Support Fund; • add financial advice to the student user section of the University’s web site; • provide support sessions on finance. The Students’ Union, and in particular its team of student advisers, will also play an important role in providing additional support and in telling students about sources of information and help. The Students Union also has a grants and funds database to provide information to current students. Information on Student Union services will also be widely available to students through the University’s ‘one-stop shops’.

Provision of Information to Students. The University has a strong system of student services and support including a team of financial advisors and student counsellors. As part of current widening participation activity, provision of information to both students and parents takes place on a regular basis through information packs and open and information evenings. With the introduction of variable fees it is recognised that students need more than ever to be given clear and accurate information. The University has adopted a number of strategies, building on existing good practice, and increasing current levels of resource to ensure that prospective students are provided with the appropriate information. Additional emphasis has been placed on pre-entry guidance and the provision of both on-line and face-to-face support to enable applicants to plan how to finance their study and provide information about the level of support available through bursaries and other forms of financial assistance. The University has considerable expertise in helping students with difficulties through the Student Finance and Financial Support Section of the office of Student Affairs and through the cross-University committee where judgements are made on fee remissionAffairs. Bursaries and financial support will be centrally administered through a standard set of criteria. Financial support and advice will draw on the experience of staff in gaining a rounded view of a student’s financial position and providing appropriate advice and referral systems. Specific actions for prospective students includes: • the provision of financial information, with ‘Frequently Asked Questions’ access to a budget calculator online and illustrations of annually updated Bursaries and Scholarships information available on the cost of study for students on different types of courses, through web and in a dedicated and interactive section of the University website and an annually updated booklet; • named financial adviser with particular responsibility for provision of fee information relating to variable fees, state support, bursaries and scholarships; • incorporation of financial and fees advice as an integral part of information provided for prospective students through open days, the website, the prospectus and other publications; • a series of talks in local schools and colleges; • inclusion of financial planning in our ‘Preparation for HE’ course which forms part of our range of outreach activity (see Annex); • an information pack sent to all full and part-time students receiving offers of places on programmes, clarifying their position in relation to fees and financial support; • a communications campaign developed by the Marketing Office. For new and continuing students financial support and advice will be provided by the Student Finance and Financial Support team within the Office of Student Affairs. The University has been commended by QAA for its strong student support service. The team of advice and support staff will provide information and assistance to students through our Matrix accredited ‘one-stop shop’ facilities. We will: • provide administrative support for the Access to Learning Fund and a new the Greenwich Financial Support Fund; • add financial advice continue to the enhance our student user section of the University’s finance web site; • information and services to students provide support sessions on student finance. The Students’ Union, and in particular its team of student advisers, will also play an important role in providing additional support and in telling students about sources of information and help. The Students Union also has a grants and funds database to provide information to current students. Information on Student Union services will also be widely available to students through the University’s ‘one-stop shops’.