Common use of Professional Support Clause in Contracts

Professional Support. 3.1. Professional support includes: a. personal technical support for the Registered User or Co-User of Noldus Software and Noldus Hardware via phone, e-mail or a remote assistance tool; b. tips and tricks to facilitate the effective use of Noldus Software and Noldus Hardware; c. explanation of basic functionality and specifications and diagnosis and analysis of technical problems related to the Noldus Software and Noldus Hardware; d. suggestions for workarounds if possible; Third Party Software and Hardware is supported as far as ▇▇▇▇▇▇ has working knowledge on the Product. If required, Noldus may consult such Third Party Supplier. 3.2. Professional support shall not include any of the following services: a. consultancy about the application of the software specific to the Customer. 4.3. Third Party Software upgrades and updates are provided solely in accordance with the terms and conditions of such Third Party Software supplier. If Third Party Software upgrades and updates are included, this is specified in the Agreement.