Common use of Production Control Clause in Contracts

Production Control. IBM shall maintain production schedules and cooperate with Certegy by responding to special processing requests and new processing requirements by following mutually agreed upon processes or procedures. Included in such responsibilities, IBM shall 1. Make no change to the production environment without the prior approval of Certegy; provided, however, that if Certegy's refusal to agree to a change to the production environment causes demonstrable impact on IBM's ability to meet any Performance Standard or Minimum Service Level, then Certegy shall excuse IBM from those Performance Standard(s) or Minimum Service Level(s) to the extent such failure is due directly to Certegy's refusal to allow change to the production environment; 2. Assure that all programs are moved from the application development and test environments to the production environment in a controlled and documented manner, which must in all cases be approved in advance through the Change Control Process; 3. Schedule all IBM Data Center projects so as not to unreasonably interrupt Certiigy business operations; all such projects must receive prior approval through the Change Control Process; 4. Document and provide to Certegy a notification of all Data Center changes performed for emergency purposes or as otherwise not precluded in Section 3.0(B)(l) above as soon as practicable, but no later than the end of the next day after the change was made; 5. Prioritize and schedule batch jobs and report distribution systems subject to Certegy's schedule parameters, including but not limited to, automated scheduling features in the Applications Software and Certegy's specific directions so on -line applications dependent on batch processing and batch process outputs shall be available as scheduled; 6. Distribute and obtain Certegy approval for major production control schedule changes prior to implementation; 7. Update the scheduler data base, as required, to reflect changes to the production environment; 8. Monitor scheduler related incidents, and develop and recommend refinements and revisions to the scheduler data base; 9. Coordinate and modify schedules for special requests and follow Certegy priorities. IBM will promptly notify Certegy if such special requirements will affect either the timely completion of other tasks or IBM's ability to meet its obligations under this Transaction Document and this Schedule E "Mainframe Tower"; 10. Respond expeditiously to requests from Certegy for priority job execution; and 11. Identify possible product and technology enhancement opportunities for improved performance and notify the IPT of these opportunities.

Production Control. IBM shall maintain production schedules and cooperate with Certegy by responding to special processing requests and new processing requirements by following mutually agreed upon processes or procedures. Included in such responsibilities, IBM shall: 1. Make no change to the production environment without the prior approval of Certegy; provided, however, that if Certegy▇▇▇▇▇▇▇'s refusal to agree to a change to the production environment causes demonstrable impact on IBM's ability to meet any Performance Standard or Minimum Service Level, then Certegy shall excuse IBM from those Performance Standard(s) or Minimum Service Level(s) to the extent such failure is due directly to Certegy▇▇▇▇▇▇▇'s refusal to allow change to the production environment; 2. Assure that all programs are moved from the application development and test environments to the production environment in a controlled and documented manner, which must in all cases be approved in advance through the Change Control Process; 3. Schedule all IBM Certegy Data Center projects within the agreed Scheduled Downtime outage window so as not to unreasonably interrupt Certiigy Certegy business operations; all such projects must receive prior approval through the Change Control Process; 4. Document and provide to Certegy a notification of all Data Center changes performed for emergency purposes or as otherwise not precluded in Section 3.0(B)(l3.0(B)(1) above as soon as practicable, but no later than the end of the next day after the change was made; 5. Prioritize and schedule batch jobs and report distribution systems subject to Certegy's schedule parameters, including but not limited to, automated scheduling features in the Applications Software and Certegy's specific directions so on -line on-line applications dependent on batch processing and batch process outputs shall be available as scheduled; 6. Distribute and obtain Certegy approval for major production control schedule changes prior to implementation; 7. Update the scheduler data base, as required, to reflect changes to the production environment; 8. Monitor scheduler related incidents, and develop and recommend refinements and revisions to the scheduler data base; 9. Coordinate and modify schedules for special requests and follow Certegy priorities. IBM will promptly notify Certegy if such special requirements will affect either the timely completion of other tasks or IBM's ability to meet its obligations under this Transaction Document and this Schedule E "Mainframe Tower"; 10. Respond expeditiously to requests from Certegy for priority job execution; and 11. Identify possible product and technology enhancement opportunities for improved performance and notify the IPT of these opportunities.