Product Offerings. 2.1 Seller’s Remote Hands service offerings will vary depending on the facility requested and the time of day the service is requested. For those sites in which the service is available, Seller will offer different types of offerings, all based on response time and time of request. For purposes of the Remote Hands Product, “Response Time” shall be defined as the time starting when Seller’s NOC is called by Buyer, Buyer properly requests a Remote Hands service and a ticket is opened, and ending when Seller’s technician informs Seller’s NOC that he or she is on site at the requested site. Offerings by site and available sites may be amended from time to time by Seller and will be identified accordingly on the then current Service Order.
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Sources: Product Supplement, Product Supplement