Processing Errors. In case of errors or questions about your Account, you can contact Vulse in writing at Vulse, ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇ PMB 65000, West Hollywood, CA, 90069-4109, US, or by email at ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇ as soon as you can, if you think an error has occurred in your Account. We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time using the contact methods above. You will need to provide: Your name and Account number; Why you believe there is an error, and the dollar amount involved; and Approximately when the error took place. If you contact Vulse orally, Vulse may require that you provide your complaint or question in writing within ten (10) business days. Vulse will determine whether an error occurred within 10 business days after hearing from you and will correct any error promptly. If Vulse needs more time, however, Vulse may take up to forty-five (45) days to investigate your complaint or question. If ▇▇▇▇▇ decides to do this, ▇▇▇▇▇ will credit your account within ten (10) business days for the amount you think is in error, so that you will have the money during the time it takes to complete Vulse’s investigation. If Vulse asks you to put your complaint or question in writing and Vulse does not receive it within 10 business days, Vulse may not credit your account. For errors involving new Accounts, or point-of-sale or foreign-initiated transactions, Vulse may take up to ninety (90) days to investigate your complaint or question. For new accounts, Vulse may take up to twenty (20) business days to credit your account for the amount you think is in error. Vulse will tell you the results within three business days after completing our investigation. If Vulse decides that there was no error, Vulse will send you a written explanation. You may ask for copies of the documents that Vulse used in its investigation. If you need more information about Vulse’s error-resolution procedures, email Vulse at ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇, or visit ▇▇▇▇▇.▇▇.
Appears in 1 contract
Sources: Consumer Cardholder Agreement
Processing Errors. In case of errors or questions about your Account, you can contact Vulse in writing at Vulse, ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇ PMB 65000, West Hollywood, CA, 90069-4109, US, or by email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ as soon as you can, if you think an error has occurred in your Account. We must allow you to report an error until sixty (60) 60 days after the earlier of the date you electronically access your Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time using the contact methods aboveby emailing us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. You will need to providetell us: ● Your name and Account number; . ● Why you believe there is an error, and the dollar amount involved; and . ● Approximately when the error took place. If you contact Vulse tell us orally, Vulse we may require that you provide send us your complaint or question in writing within ten (10) 10 business days. Vulse We will determine whether an error occurred within 10 business days after hearing we hear from you and will correct any error promptly. If Vulse needs we need more time, however, Vulse we may take up to forty-five (45) 45 days to investigate your complaint or question. If ▇▇▇▇▇ decides we decide to do this, ▇▇▇▇▇ we will credit your account within ten (10) 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete Vulse’s our investigation. If Vulse asks we ask you to put your complaint or question in writing and Vulse does we do not receive it within 10 business days, Vulse we may not credit your account. For errors involving new Accounts, or point-of-sale sale,1 or foreign-initiated transactions, Vulse we may take up to ninety (90) 90 days to investigate your complaint or question. For new accounts, Vulse we may take up to twenty (20) 20 business days to credit your account for the amount you think is in error. Vulse We will tell you the results within three business days after completing our investigation. If Vulse decides we decide that there was no error, Vulse we will send you a written explanation. You may ask for copies of the documents that Vulse we used in its our investigation. If you need more information about Vulse’s our error-resolution procedures, email Vulse us at ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇, or visit ▇▇▇▇▇.▇▇▇.
Appears in 1 contract
Sources: Cloaked Prepaid Cardholder Agreement