Problem Resolution Response Effort Sample Clauses
The Problem Resolution Response Effort clause defines the obligations and expected actions of a party when responding to reported issues or problems under an agreement. Typically, this clause outlines the timeframe within which the responsible party must acknowledge receipt of a problem report and begin efforts to resolve it, often specifying different response times based on the severity or priority of the issue. By establishing clear expectations for response and resolution efforts, this clause helps ensure timely handling of problems and reduces the risk of disputes over delays or inadequate support.
Problem Resolution Response Effort. Severity 1: ▇▇▇▇▇▇▇▇▇.▇▇▇ will assign sufficient resources to resolve the problems within a target resolution timeframe of four (4) hours after receiving notice of the problems, with the goal of maintaining the service levels agreed to in this SLA. For a Severity 1 problem, ▇▇▇▇▇▇▇▇▇.▇▇▇ will use continuous effort to resolve the problem until the Application Services are back to normal operations. Severity 1 problems will be continuously monitored, and Client will be notified of the status through email. Severity 2: ▇▇▇▇▇▇▇▇▇.▇▇▇ will assign sufficient resources to fix the problem in the target resolution timeframe. Severity 2 problems that have no workarounds will have a target resolution of two (2) days, depending on the corrective actions required to return the Application Services to normal operations. ▇▇▇▇▇▇▇▇▇.▇▇▇ will communicate these corrective actions and resolution timeframes to Client through email. Severity 3: ▇▇▇▇▇▇▇▇▇.▇▇▇ will assign sufficient resources to fix the problem in the target resolution timeframe. Severity 3 problems that have no workarounds will have a target resolution of three (3) days, unless otherwise specified by ▇▇▇▇▇▇▇▇▇.▇▇▇ for a particular problem. The Exclusive Zip Codes under this Agreement are as follows: ******************************************************************************** ******************************************************************************** ******************************************************************************** ********************************************************************************
Problem Resolution Response Effort. Severity 1: ▇▇▇▇▇▇▇▇▇.▇▇▇ will assign sufficient resources to resolve the problems within a target resolution timeframe of four (4) hours after receiving notice of the problems, with the goal of maintaining the service levels agreed to in this SLA. For a Severity 1 problem, ▇▇▇▇▇▇▇▇▇.▇▇▇ will use continuous effort to resolve the problem until the Application Services are back to normal operations. Severity 1 problems will be continuously monitored, and Client will be notified of the status through email. Severity 2: ▇▇▇▇▇▇▇▇▇.▇▇▇ will assign sufficient resources to fix the problem in the target resolution timeframe. Severity 2 problems that have no workarounds will have a target resolution of two (2) days, depending on the corrective actions required to return the Application Services to normal operations. ▇▇▇▇▇▇▇▇▇.▇▇▇ will communicate these corrective actions and resolution timeframes to Client through email. Severity 3: ▇▇▇▇▇▇▇▇▇.▇▇▇ will assign sufficient resources to fix the problem in the target resolution timeframe. Severity 3 problems that have no workarounds will have a target resolution of three (3) days, unless otherwise specified by ▇▇▇▇▇▇▇▇▇.▇▇▇ for a particular problem. The Exclusive Zip Codes under this Agreement are as follows: Includes all 1,520 RoomStore delivery zip codes except for 88 NY, PA, and DE zip codes that are unavailable. Roomstore West Includes all zip codes within 50 miles of a current Roomstore Texas store. 75148 Malakoff TX 75428 Commerce TX 77351 ▇▇▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇▇▇ Bryan TX 77833 ▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ Kenedy TX 78624 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ Columbus TX Implementation Services: Fees for Implementation Services waived by ▇▇▇▇▇▇▇▇▇.▇▇▇ for applications and services related to ▇▇▇▇▇▇▇▇▇.▇▇▇ and Client Websites. Fees for Implementation Services related to the Infocenter and store tagging are $37,900, with 50% due to initiate the project and the remainder due at the completion of acceptance testing.