Proactive Service Clause Samples
The Proactive Service clause requires a service provider to actively anticipate and address client needs, rather than simply responding to requests as they arise. In practice, this means the provider monitors systems, identifies potential issues before they become problems, and suggests improvements or optimizations to enhance service delivery. By including this clause, the agreement ensures that the provider takes a forward-thinking approach, ultimately reducing downtime and improving overall service quality for the client.
Proactive Service. Service provided to, theoretically, remedy malfunctions before they occur.
Proactive Service. Utilizing all the previously outlined areas of RSI’s managed service practice, Right Systems is able to get ahead of issues we see on the horizon. We look at your infrastructure’s service dashboards each day and notate areas that might pose potential issues down the road. We prefer to deal with issues from a proactive perspective, making recommendations for upgrades and future projects when applicable, rather than rely solely on reactive. The following section defines the activities, services levels and procedures associated with the Managed Service offering for City of ▇▇▇▇▇▇▇▇. For further definition of what is included in coverage, see Appendix A – Coverage and Current Equipment. City Hall – includes multiple buildings on site connected to the same network Police Department Water Treatment Wellheads 33 End Users Hosts/Guests HP DL360 (2) – Windows 2022 Server HP DL 380 (1) – Rubrik MSA 1060 NAS YES Network Devices (Route/Switch/APs) • Firewall o Fortinet 4 – 1 each site • Switches: Aruba o 1 - City Hall o 3 – Netgear switches at small sites • Access Points o Fortinet (4) YES Desktops Windows 10 & 11 Antivirus: Sophos Device Management: Intune YES Security Support • Microsoft Entra Identity Management • Microsoft Multi-Factor authentication • Microsoft Cloud App Security • Conditional Access policies • General administration and support YES Microsoft CSP License Management NO Proactive Management 8am-5pm, Monday-Friday 24x7x365 monitoring & critical issue support YES On Demand Monthly Reporting YES Quarterly Business Reviews YES Vendor Management Microsoft Fortinet HP Comcast Sophos Rubrik YES Patching: Windows Server Windows Desktop Fortinet Firewalls and AP’s Aruba Switches Mutually agreeable schedule Customer-owned Backup Management Support Rubrik + Offsite YES Onboarding • Project kickoff call with City of ▇▇▇▇▇▇▇▇ and RSI Engineering to review SOW, project goals, expectations, and timeline • Obtain and review existing documentation. Enhance and update documentation where required • Inventory all systems covered by contract • Perform review of key technology areas to include o Network o Datacenter o End User Compute o Security o Collaboration o Major Line of Business Applications • Stage 2 – Implementation and Optimization o Network ▪ Implement VPN and integrate Microsoft MFA for secure remote management o Deploy Microsoft Intune ▪ Configure baseline security policy ▪ Configure Windows 11 update policy ▪ Configure and deploy applications • Microsoft ...
Proactive Service. This service has on-going management fees as follows: If the total value is under £250,000 – 0.75% per annum (subject to a minimum monthly equivalent of £60) If the total value exceeds £250,000 – 0.5% per annum (subject to a minimum monthly equivalent of £156.25)