Common use of Proactive Performance Management Clause in Contracts

Proactive Performance Management. Supplier’s responsibilities for proactively monitoring the performance of the Gap IT Environment include: (a) Proactively monitoring the Gap IT Environment, where feasible in the current environment, as it relates to the Services to identify and Resolve Incidents and Problems where possible before they affect Gap. (b) Monitoring and managing the performance of the Gap IT Environment. (c) Performing proactive Incident and Problem detection and Incident and Problem Resolution where feasible in the current environment, in accordance with Section 11 (Incident and Problem Management). (d) Performing necessary * on Equipment. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. (e) Managing and Resolving error messages that allow for resumption of normal operational status. (f) Providing notification to Gap according to predetermined guidelines of any need for an unscheduled interruption and Coordinating that activity with designated Gap personnel. (g) Detecting, managing and resolving exceeded thresholds for all Services. (h) Providing a Web-based report the operational status of the Gap IT Environment as it relates to the Services, to be updated on a near real-time basis.

Proactive Performance Management. Supplier’s responsibilities for proactively monitoring the performance of the Gap IT Environment include: (a) Proactively monitoring the Gap IT Environment, where feasible in the current environment, as it relates to the Services to identify and Resolve Incidents and Problems where possible before they affect Gap. (b) Monitoring and managing the performance of the Gap IT Environment. (c) Performing proactive Incident and Problem detection and Incident and Problem Resolution where feasible in the current environment, in accordance with Section 11 (Incident and Problem Management). (d) Performing necessary * on Equipment. (e) Managing and Resolving error messages that allow for resumption of normal operational status. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. (e) Managing and Resolving error messages that allow for resumption of normal operational status. (f) Providing notification to Gap according to predetermined guidelines of any need for an unscheduled interruption and Coordinating that activity with designated Gap personnel. (g) Detecting, managing and resolving exceeded thresholds for all Services. (h) Providing a Web-based report the operational status of the Gap IT Environment as it relates to the Services, to be updated on a near real-time basis.