Common use of Proactive Maintenance Clause in Contracts

Proactive Maintenance. For customers with a Kyos Assist or Kyos Serenity contract, in the event of an alert or identification of a Critical Incident, Kyos is authorized to take the necessary steps to restore the service to users by taking actions it deems appropriate, such as changing the configuration or installing an update on the Components included in the contract without waiting for the customer's agreement, particularly with respect to security incidents.

Proactive Maintenance. For customers with In the case of a Customer under a Kyos Assist or Kyos Serenity contract, in the event of an alert or identification of a Critical Incident, Kyos is authorized to take the necessary steps to restore the service Service to users operation or to the Customer's availability by taking such actions as it deems appropriate, such as changing modifying the configuration or installing an update on the Components included in the contract Contract without waiting for the customerCustomer's agreementContract, particularly with respect to security incidents.