Common use of Proactive Access Circuit Monitoring Clause in Contracts

Proactive Access Circuit Monitoring. Yes CenturyLink’s NOC performs round-the-clock proactive surveillance of the network. CenturyLink monitors and manages optical, switching, SS7 (signaling), DCCS and Intelligent Network (IN), Frame Relay, ATM, IP and VoIP network elements. They investigate alarm conditions and coordinate restoration activity with CenturyLink field sites, CAPs, LECs and OCCs. CenturyLink does proactively monitor, repair, and upgrade its backbone network as necessary. CenturyLink does not proactively monitor down to the customer level DS-1 circuits for our Private Line or long distance services. CenturyLink maintains a proactive monitoring and notification objective of ten minutes of receipt of a customer circuit physical outage event for data services. CenturyLink employs platform-specific alarm thresholds to identify service impairments. CenturyLink’s internal systems correlate network alarms to customers; generating a trouble ticket for automatic customer notification. Automatic notification is limited to customers who subscribe to ATM, Frame or IP-based services (proactive notification on Ethernet services is not guaranteed) and comes in the form of e-mail or text page. Physical circuit outage events are generated as follows: SNMP traps are generated from CenturyLink edge routers and directed to CenturyLink’s NerveCenter management servers The NerveCenter management server uses behavior models to filter out actual physical outage (includes bouncing circuits) events Outage events are generated into the NetCool application The Alarm Rule Service and Ticket Rule Service then correlate the event to active events and routes valid events for notification to the Proactive Notification tool for automatic dispatch of notification. Ethernet services can be supported via Network Management Services. CenturyLink Network Management Service (NMS) is a comprehensive network monitoring and management service. It includes 24x7 monitoring of customer premises equipment and transport links, complete fault and performance management, complete network analysis, configuration backup, online reports and total customer agency. The central part of this service is the in-band monitoring and management tools that provide the customer with the ability to continuously monitor and manage network