Priority Services Sample Clauses

Priority Services. TransACT does not offer a special priority assistance service to customers with life threatening medical conditions. TransACT will act on a best efforts basis but cannot guarantee priority connections and fault resolution given the reliance on third party suppliers. Customers with life threatening medical conditions should contact TransACT on 13 30 61 to discuss the options available.
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Priority Services. Access to the ES&S Help Desk. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on availability of certified ES&S parts inventory. Note: Except for those Extended Hardware Warranty Maintenance Services specifically set forth herein, ES&S is under no obligation and shall not provide other Extended Hardware Warranty Maintenance Services to the Customer unless previously agreed upon in writing by the parties. ES&S SOFTWARE LICENSE, MAINTENANCE AND SUPPORT DESCRIPTION AND FEES SOFTWARE Initial Term: Initial License Term as defined in Section 2.3 of the General Terms Listed below is the Software and Fees for which Software License, Maintenance and Support will be provided: Qty Description Coverage Period Software License, Maintenance and Support Fee In Total 1 ElectionWare Software – PYO Standard Year 1 $49,500.00 1 ElectionWare Software – PYO Standard Year 2 $49,500.00 1 ElectionWare Software – PYO Standard Year 3 $49,500.00 1 ElectionWare Software – PYO Standard Year 4 $49,500.00 1 ElectionWare Software – PYO Standard Year 5 $49,500.00 Total Software License, Maintenance and Support Fees for the Initial Term $247,500.00 ES&S SOFTWARE LICENSE, MAINTENANCE AND SUPPORT DESCRIPTION AND FEES FIRMWARE Initial Term: Initial License Term as defined in Section 2.3 of the General Terms Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee In Total 175 Model DS200 Scanner Year 1 $80.00 $14,000.00 2 Model DS450 Scanner Year 1 $1,575.00 $3,150.00 130 ExpressVote BMD Terminal Year 1 $55.00 $7,150.00 Total License, Maintenance and Support Fees for Year 1 $24,300.00 175 Model DS200 Scanner Year 2 $80.00 $14,000.00 2 Model DS450 Scanner Year 2 $1,575.00 $3,150.00 130 ExpressVote BMD Terminal Year 2 $55.00 $7,150.00 Total License, Maintenance and Support Fees for Year 2 $24,300.00 175 Model DS200 Scanner Year 3 $80.00 $14,000.00 2 Model DS450 Scanner Year 3 $1,575.00 $3,150.00 Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee In Total 130 ExpressVote BMD Terminal Year 3 $55.00 $7,150.00 Total License, Maintenance and Support Fees for Year 3 $24,300.00 175 Model DS200 Scanner Year 4 $80.00 $14,000.00 2 Mod...
Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Note: Except for those ES&S Hardware Maintenance Services specifically set forth herein, ES&S is under no obligation and shall not provide other ES&S Hardware Maintenance Services to the Customer unless previously agreed upon in writing by the parties. ES&S SOFTWARE LICENSE, MAINTENANCE AND SUPPORT DESCRIPTION AND FEES FIRMWARE Initial Post-Warranty Term: Expiration of the Warranty Period through the first anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee in Total 1 Model DS950 Scanner Year 1 $1,885.00 $1,885.00 Total Firmware License, Maintenance and Support Fees for the Initial Post-Warranty Term $1,885.00 Software License, Maintenance and Support Services Provided by ES&S under the Agreement 1. Telephone Support.
Priority Services. The Company is committed to observe all its commercial undertakings with clients. The significance of several contracts is acknowledged by the parties through the introduction of "Priority Services". As such it is agreed between the parties that the following services shall be deemed to be "Priority Services" and will not be effected in anyway by Industrial Stoppages, bans or limitations or any other circumstances, as part of consulting with site union delegate(s). Contracts deemed to be "Priority Services" are:
Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Note: Except for those Hardware Maintenance Services specifically set forth herein, ES&S is under no obligation and shall not provide other Hardware Maintenance Services to the Customer unless previously agreed upon in writing by the parties. ES&S SOFTWARE LICENSE, MAINTENANCE AND SUPPORT DESCRIPTION AND FEES FIRMWARE Initial Term: Expiration of the Warranty Period through the fifth anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee In Total 14 Model DS200 Scanner Year 1 $80.00 $1,120.00 14 Model DS200 Scanner Year 2 $80.00 $1,120.00 14 Model DS200 Scanner Year 3 $80.00 $1,120.00 14 Model DS200 Scanner Year 4 $80.00 $1,120.00 14 Model DS200 Scanner Year 5 $80.00 $1,120.00 Total Firmware License, Maintenance and Support Fees for the Term $5,600.00 Software License, Maintenance and Support Services Provided by ES&S under the Agreement 1. Telephone Support.
Priority Services. 6.2 When OROGO is making more than one Service request at a time, it shall prioritize the requests based on its own needs. If the CER is unable to perform the Service request based on the priority ranking provided, it shall discuss with OROGO to come to an agreement of the order of the Service requests.
Priority Services. There are six (6) services that must be given first priority for use with individuals who meet the Severe and Persistent Mental Illness (SPMI) or Severely Emotionally Disturbed (SED) criteria. The reason for prioritizing services is that these are the services that consistently allow Kansans to be diverted from psychiatric hospitalization and remain in the community. The top six (6) services are a PRIORITY. CMHCs will consistently use the top six (6) services for consumers who meet the SPMI or SED criteria. CMHCs will monitor use of all other services listed for SPMI or SED consumers. Intensive case management (CPST) Attendant care Peer Support 24-hour crisis response, triage, stabilization, and treatment services Psychiatric services Psychosocial Rehabilitation Services COMMUNITY BASED BEHAVIORAL HEALTH SERVICES K.S.A. 39-1602 states that ‘Targeted Population’ means the population group designated by rules and regulations of the secretary as most in need of mental health services that are funded, in whole or in part, by state and other public funding sources, which groups shall include adults with severe and persistent mental illness, serious emotionally disturbed children and adolescents, and other individuals at risk of requiring institutional care.”
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Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Note: Except for those Hardware Maintenance Services specifically set forth herein, ES&S is under no obligation and shall not provide other Hardware Maintenance Services to the Customer unless previously agreed upon in writing by the parties. ES&S SOFTWARE LICENSE, MAINTENANCE AND SUPPORT DESCRIPTION AND FEES FIRMWARE Initial Term: Expiration of the Warranty Period through the fourth anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Annual Firmware License, Maintenance and Support Fee In Total 30 DS200 Tabulator Years 2 - 5 $87.00 $2,610.00 30 ExpressTouch (With Printer) Years 2 - 5 $72.00 $2,160.00 Total Annual Firmware License, Maintenance and Support Fees for the Initial Term $4,770.00 Software License, Maintenance and Support Services Provided by ES&S under the Agreement 1. Telephone Support.
Priority Services. All of the servicing related to the handling and management of Financial Aid Administrator (FAA) and Sales Account Manager operational processes. These processes include, but may not be limited to: 1) Inbound FAA phone calls to be supported by Customer Service, and 2) FAA or Sales Account Manager email and correspondence. Other special processes related to FAA servicing may be added, provided Customer and Service Provider concur. Project support in the form of testing, business analysis and project management will be provided as required by the Customer. HUMAN RESOURCES Provide human resource generalist and employee relations support. EXHIBIT A SERVICES TO BE PROVIDED SCHEDULE 2 SERVICES TO CUSTOMER FOR OUTSOURCED THIRD PARTY VENDORS Service Provider may provide services to Customer with respect to processes that Customer outsources to third party vendors. Processes shall include but are not limited to:
Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Note: Except for those Hardware Maintenance Services specifically set forth herein, ES&S is under no obligation and shall not provide other Hardware Maintenance Services to the Customer unless previously agreed upon in writing by the parties. ES&S SOFTWARE MAINTENANCE AND SUPPORT DESCRIPTION FEES Initial Maintenance Term: August 1, 2013 through September 30, 2016 Listed below are the Software Modules and Fees for which Software Maintenance and Support will be provided: Qty Description Coverage Period Software Maintenance and Support Fee In Total 1 Ballot Image Manager (BIM) 10/1/2013 through 9/30/2014 $2,431.01 1 Election Data Manager (EDM) 10/1/2013 through 9/30/2014 $3,038.76 1 Election Reporting Manager (ERM) 10/1/2013 through 9/30/2014 $2,734.89 1 Hardware Programming Manager (HPM) 10/1/2013 through 9/30/2014 $12,155.06 1 iVotronic Image Manager (IVIM) 10/1/2013 through 9/30/2014 $4,862.03 Total Maintenance and Support Fees for the Coverage Period October 1, 2013 through September 30, 2014 $25,221.75 1 Ballot Image Manager (BIM) 10/1/2014 through 9/30/2015 $2,431.01 1 Election Data Manager (EDM) 10/1/2014 through 9/30/2015 $3,038.76 1 Election Reporting Manager (ERM) 10/1/2014 through 9/30/2015 $2,734.89 1 Hardware Programming Manager (HPM) 10/1/2014 through 9/30/2015 $12,155.06 1 iVotronic Image Manager (IVIM) 10/1/2014 through 9/30/2015 $4,862.03 Total Maintenance and Support Fees for the Coverage Period October 1, 2014 through September 30, 2015 $25,221.75 1 Ballot Image Manager (BIM) 10/1/2015 through 9/30/2016 $2,431.01 1 Election Data Manager (EDM) 10/1/2015 through 9/30/2016 $3,038.76 1 Election Reporting Manager (ERM) 10/1/2015 through 9/30/2016 $2,734.89 1 Hardware Programming Manager (HPM) 10/1/2015 through 9/30/2016 $12,155.06 1 iVotronic Image Manager (IVIM) 10/1/2015 through 9/30/2016 $4,862.03 Total Maintenance and Support Fees for the Coverage Period October 1, 2015 through September 30, 2016 $25,221.75 Total Software Maintenance and Support Fees for the Initial Term $75,665.25 Listed below are the Hardware Products and Fees for which Firmware Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware Maintenance and Support Fee Per Unit Firmware Maintenance and Support Fee In Total ...
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