Priority Response Time Clause Samples

Priority Response Time. Class 1 (high) Directly after Incident Report ( <15 minutes). Class 2 (medium) Within 4 hours of Incident Report, during CST Office Hours. Class 3 (low) Ultimately the next business day. From the moment an Outage is handled, Interconnect will continuously work to repair and recover the Service, unless this does not reasonably shorten the Downtime. During the Downtime the Customer will be informed periodically regarding the progress of the repair and recovery. The Customer must cooperate with Interconnect in resolving an Outage without any cost. Immediately after an Outage has been resolved, Interconnect will report this to the Customer. At Customers request, Interconnect will provide the Customer with an RFO (Reason for Outage) within 3 working days.