Priority Level Definitions. Critical: Major: Minor: Question / Cosmetic: Enhancement: Priority Initial Response Time Updates from Support Resolutio n Resolution Goal
Appears in 4 contracts
Sources: Saas Services Agreement, Saas Services Agreement, Saas Services Agreement
Priority Level Definitions. Critical: Major: Minor: Question / Cosmetic: Enhancement: Priority Initial Response Time Updates from Support Resolutio n Resolution Resolution Goal
Appears in 2 contracts
Sources: Saas Services Agreement, Support and Service Level Agreement