Priority A Errors Clause Samples
The 'Priority A Errors' clause defines and categorizes the most critical types of errors that can occur within a system, product, or service, typically those that cause complete system failure or prevent essential functions from operating. In practice, this clause outlines specific criteria for what constitutes a Priority A Error, such as system crashes, data loss, or security breaches, and may set forth the required response times and escalation procedures for addressing these issues. Its core practical function is to ensure that the most severe problems are identified, prioritized, and resolved quickly, thereby minimizing disruption and risk to the parties involved.
Priority A Errors. In the event of a Priority A Error, Selectron shall, within two (2) hours of receiving Licensee’s report, commence verification of the Error. Upon verification, Selectron shall use commercially reasonable efforts to resolve the Error with an Error Correction. Selectron shall use commercially reasonable efforts to provide a workaround for the Error within twenty-four (24) hours of receiving Licensee’s report of such Error, and an Error Correction within forty-eight (48) hours of receiving Licensee’s report. Selectron shall provide Licensee with periodic reports (no less frequently than once every eight (8) hours) on the status of the Error Correction.
Priority A Errors. Affymetrix shall promptly commence the following procedures:
(i) assign Affymetrix engineers to correct the Error;
(ii) notify Affymetrix management that such Errors have been reported and of steps being taken to correct such Error(s);
(iii) provide Customer with periodic reports on the status of the corrections; and
(iv) initiate work to provide Customer with a Workaround or Fix.
Priority A Errors. In the event of a Priority A Error, Q5id will, within four (4) hours of receiving Licensee’s report, commence verification of the Error. Upon verification, Q5id will use commercially reasonable efforts to resolve the Error with an Error Correction; to provide a workaround for the Error within twenty- four (24) hours of receiving Licensee’s report of such Error, and an Error Correction within forty-eight (48) hours of receiving Licensee’s report. Q5id will provide Licensee with periodic reports (no less frequently than once every eight (8) hours) on the status of the Error Correction.
Priority A Errors. Within 3 business days of learning of a Priority A Error, AbsInt shall assign AbsInt engineers to correct the Error; provide LICENSEE with periodic reports on the status of the corrections; and initiate work to provide LICENSEE with a Workaround or Fix. AbsInt shall try to provide LICENSEE with such Workaround or Fix within ten (10) business days.
Priority A Errors. Within twenty-four (24) hours of receipt of notice from Customer during Nitorco’s normal business hours of any Priority A Error, Nitorco shall assign appropriate personnel to diagnose and begin correcting the Error. Nitorco shall undertake efforts to provide Customer with a temporary solution, and shall provide Customer with a Workaround or fix within fifteen (10) business days of receipt of such notice.
Priority A Errors. Infospace will promptly initiate the following procedures: (1) assign senior Infospace engineers to correct the Error; (2) notify senior Infospace management that such Errors have been reported and that steps are being taken to correct the Error; (3) provide Distributor with periodic reports on the status of the corrections; and (4) commence work to provide Distributor with a Work Around or Fix.
Priority A Errors. Notwithstanding anything in this agreement to the contrary, ninety-five (95%) of the time after receipt of notice from Licensee, M-Group shall provide Licensee with a Workaround within eight (8) hours of receipt of such notice. M-Group shall provide Licensee with a Fix within ten (10) business days. With respect to the other five percent (5%) of the time, M-Group shall provide Licensee with a Workaround within twenty-four (24) hours and a Fix within fifteen (15) business days of receipt of notice. With respect to Priority A Errors, M-Group agrees to provide Licensee with technical telephone support/consultation seven (7) days per week, twenty-four (24) hours per day, during the term of this Agreement.